5590 Mableton Parkway Ste100 Reviews

Arrived on time and made the requested repairs. Good job.

Can not determine if problems were resolved until after a day or so.

Anthony was fantastic! However, I was really disappointed that it cost nearly $500 to replace a $25 part (drain motor) for my Whirlpool dishwasher. That is a complete rip-off! The exorbitant price for the repair is not a reflection on the service. Anthony was great and I appreciate the good job he did fixing my dishwasher. How do I get in touch with you? I have tried and only get a recorded message with no appropriate option.

Ricardo was professional and solved the issue with my fridge in less than hour after another repair person had made 4 previous visit. I appreciate the Home Service plan, but the quality of service is not across the board with each professional. I have service for 2 homes & its a roll of the dice. Ricardo was great. On time and explained every detail. Keep him around.

The Tech was prompt, courteous, and professional. However, I feel that I was overcharged for the part and I was charged a $50.00 "Preventive Maintenance" charge. I was five feet from the Tech during his visit. No PM was performed. I looked up the part based on the part number on the box for the new part. The price on the web ranged from $20-$56 dollars. I was charged $173.00.

Great customer service and knowledgeable. Dwayne was a pleasant, professional, yet personable. Not understanding repair fee quoted. I have one question. Why did he quote me $525 for a rotor sensor replacement when Samantha, (AI), quoted btw $50-$400? Dwayne never opened the back of my appliance where the sensor is located; he opened the top (?). I paid the diagnostic fee, but on my receipt he noted the $110.15 cost for a Sears sensor and labor fee (diagnostic); nothing about the $525 quoted fee. After speaking with a colleague, I feel a little jilted. My repair would've only taken thirty minutes to complete. My required sensor starts around $13 on Amazon, but even with the $110.15 for the part and $129 towards the labor, total is $239.15 for 20-30 min. If someone can help break that $525 fee down for me to understand this, I 'd appreciate it.

The technician that came to fix my freezer did an excellent professional work. he was very polite and very helpful.and took his time to explain what was wrong with the freezer. and I’m very satisfied with his great service. I will give him a 10 .thank you for having great technicians taking care of your customers. 🙏

The service men were great! My biggest concern was that installation appointment was scheduled and the parts came in when they were suppose to but the appointment was rescheduled without letting me know until about 30 minutes before the end of the day. Which meant I had to go the laundromat again before the next appointment and I ended up missing three days of work. I was not happy about that!

They have been assigned for my ac repair through my home warranty company for my ac unit. First time 2 years ago and they replaced the unit. Unit has stopped working multiple times since installation and the last time they were out they diagnosed as a bad motherboard. Had to order the part through the warranty of the manufacturer. Cool. Appointment scheduled for today and was sent a text a message aroind 1pm that technician got hung up on previous calls and I would receive a text or call by 3pm to reschedule if necessary. Again...cool. Didn't receive a text but received a notice of invoice at 5:03pm (sounds like quitting time right) Open the invoice and it states declined estimate. No one showed up. Try to reach out and find out what is happening automated system attempts to reschedule me for 2 weeks from now AND wants to charge me for a service call. WTH 🤦🏾‍♀️ They've gone pretty much full AI so reaching someone through the numbers listed is futile. Not really surprised as it took them almost 4 months to get this installed 2 years ago and had the same issue with techs missing appointments but logging in the system as if they came when they didn't.