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5590 Mableton Parkway Ste100 Reviews
Read reviews from customers who used our services at 5590 Mableton Parkway Ste100
Total reviews
309
Average Rating
4.6/5
The technician was great. He picked up the phone and called me to see if the parts had arrived. Previous techs cancelled appointments or did not show up, because they thought parts had not arrived. Kudos to our tech on today. He is a great customer service representative and repairman.
Terry G,
Customer service response - Thank you for recognizing the exceptional service provided by our technician. We're delighted to hear about your positive experience and appreciate your kind words.
Sears Home Services on 1724295842644
He was honest and transparent
Candyce C,
Customer service response - Thank you for appreciating our honesty and transparency. Your feedback is greatly valued.
Sears Home Services on 1723604050952
Competent, efficient, and informative with a touch of swag!!
Phyllis S,
Customer service response - Thank you for highlighting our competence, efficiency, and the unique touch we bring to our service. We're thrilled you appreciated the experience!
Sears Home Services on 1723604245056
On time and very professional.
Thomasine T,
Customer service response - Thank you for acknowledging our punctuality and professionalism. We're happy to have met your expectations!
Sears Home Services on 1723358970476
Eli is very experienced and knowledgable. He quickly recognized the problem and made a firm recommendation based on the situation and I concurred with it. All of the appliances in my home are covered under this Protection plan. Regrettably, repair and replacement was not possible due to one of the conditions spelled out in the contract on this appliance, my washer. I will personally replace this item and review carefully the coverage of the other appliances. Eli was very helpful in explaining what was at first confusing to me. Excellent service.
Gerri E,
Customer service response - Thank you for acknowledging Eli's expertise and the quality of service provided, despite the constraints of the protection plan. We appreciate your understanding and the time taken to leave this review.
Sears Home Services on 1722769992887
Helen W,
Customer service response - A big thank you, Helen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721392768597
He was very polite. Highly recommend him as a technician. Cannot say the same for scheduling, they got my phone and e-mail completely wrong and I could not talk to s live person computer kept hanging up. Not very good customer service. Would definitely recommend the technician but beware of your customer service dept.
John F,
Customer service response - Thank you for highlighting our technician's professionalism and for recommending them; we truly apologize for the inconvenience with our scheduling system and customer service experience. We're committed to improving this area of our service.
Sears Home Services on 1721210703958
Vincent E,
Customer service response - A big thank you, Vincent, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720773861783
Richard J,
Customer service response - A big thank you, Richard, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720773946975
He was great and very courteous and helpful. He found the problem quickly and let we know what needed to be done. Very nice!!!
Veronica B,
Customer service response - Thank you for your kind words! We're thrilled to hear you had a positive experience and appreciate you taking the time to share it.
Sears Home Services on 1720748680038
