5590 Mableton Parkway Ste100 Reviews

The technician came to my house, and I showed him the issue. I had a meeting scheduled, but my daughter was home, so I asked him to speak with her if he needed anything further. After my meeting ended, I asked my daughter what the technician said. She told me she hadn’t seen him again. When I looked outside, the van was already gone — the technician had come and left without saying a word. He didn’t let us know if the system should be turned back on, whether he was coming back, or if a part was needed. I was left with no information about what had been done. I found that to be very unprofessional.

The technician was great but my goodness. For the price we paid we could have gotten a brand new stove! If I had not had my husband in my ear saying go ahead and get it fixed while he’s here I wouldn’t have! Don’t waste your money- just get a new appliance!

The technician was excellent. The scheduling process was challenging. I had an appointment range between 8-5 and after I waited all day the technician did not show up until the next day.

HIGHLY RECOMMEND TO NOT USE SEARS. Can only talk to AI to get updates on a service call. AI gave incorrect information consistently and I currently have a call out right now but I can’t get in touch with anyone so there’s a tech somewhere out in the abyss and I don’t know when/if he will ever get to my home. Infuriating to say the least.

Jermaine was not a good communicator when needing a response from him by phone or text. My air condition would run for a while then stop. When he arrived to service my air condition, he did not open the unit outside to access the situation of air condition not operating properly which would have been standard procedure. He just said he did not see anything wrong because the air was blowing out cold air. I had to call my home warranty company to set up another appt with Sears because the air condition stop working again that night. Sears set up an appointment for the next 16 days. This was unacceptable. My home warranty company cancelled that appt and set another appt. with a new company. The new technician opened the air condition unit outside and determined with his detection tool that a canister that operates the fan and compressor was very low. So he went to his truck and installed a new one.

I had a brand new ice maker installed and I the ice maker hasn’t made any ice yet. I had to schedule another appointment to have another technician to come out to and see why I’m not getting any ice as of yet. It has been well over 24 hours and still no ice.

Items were not repaired!!!!

I wish I never paid extra for this service this has a horrible experience. Since May I’ve been trying to get my appliance repaired. Haven’t received the part than the email said, it’s been sent to the technician. The tech left out screws taking the parts out. The sears repair company sucks , I will make sure everybody that I know not to use the Service. The only reason I gave one star is at least the tech showed up. The worst customer service I’ve ever been involved with….

Sears Home Appliance Repair is a Scam I was told by Sears that if I purchased a warranty, my appliance repair would be covered. So I added the warranty. Then I was instructed to immediately schedule an appointment. My original appointment was later in the month, but their own AI assistant pushed me to change it to an earlier date. When I double-checked with a live representative, she confirmed I should go ahead and book it, and even told me the $150 charge would go toward the diagnostic fee. The technician came out, and now Sears is telling me I owe $130 out of pocket because I didn’t wait 30 days for the warranty to “kick in.” This is outrageous because BOTH the AI assistant, the warranty specialist, and the representative at the repair center told me it was fine to move my appointment up. To make things worse, the technician then quoted me $700 to fix my washing machine. This is completely misleading, dishonest, and feels like a bait-and-switch. They push you to buy a warranty, then refuse to honor it, leaving you with surprise charges. Total scam. I will never use Sears Home Appliance Repair again, and I strongly warn others not to fall into the same trap.

My issue was not repaired,