5590 Mableton Parkway Ste100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Devon S
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 07, 2024
PEARL L
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 04, 2024
Ric B
Very pleased with his service great electrical work
Customer service response - Thank you for your 5-star review, Ric! We're delighted to hear you were pleased with the electrical work. Your satisfaction is our priority!
Sears Home Services on August 25, 2024
Terry G
The technician was great. He picked up the phone and called me to see if the parts had arrived. Previous techs cancelled appointments or did not show up, because they thought parts had not arrived. Kudos to our tech on today. He is a great customer service representative and repairman.
Customer service response - Thank you for recognizing the exceptional service provided by our technician. We're delighted to hear about your positive experience and appreciate your kind words.
Sears Home Services on August 21, 2024
Candyce C
He was honest and transparent
Customer service response - Thank you for appreciating our honesty and transparency. Your feedback is greatly valued.
Sears Home Services on August 13, 2024
Phyllis S
Competent, efficient, and informative with a touch of swag!!
Customer service response - Thank you for highlighting our competence, efficiency, and the unique touch we bring to our service. We're thrilled you appreciated the experience!
Sears Home Services on August 13, 2024
Thomasine T
On time and very professional.
Customer service response - Thank you for acknowledging our punctuality and professionalism. We're happy to have met your expectations!
Sears Home Services on August 11, 2024
Gerri E
Eli is very experienced and knowledgable. He quickly recognized the problem and made a firm recommendation based on the situation and I concurred with it. All of the appliances in my home are covered under this Protection plan. Regrettably, repair and replacement was not possible due to one of the conditions spelled out in the contract on this appliance, my washer. I will personally replace this item and review carefully the coverage of the other appliances. Eli was very helpful in explaining what was at first confusing to me. Excellent service.
Customer service response - Thank you for acknowledging Eli's expertise and the quality of service provided, despite the constraints of the protection plan. We appreciate your understanding and the time taken to leave this review.
Sears Home Services on August 04, 2024
Helen W
Customer service response - A big thank you, Helen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 19, 2024
John F
He was very polite. Highly recommend him as a technician. Cannot say the same for scheduling, they got my phone and e-mail completely wrong and I could not talk to s live person computer kept hanging up. Not very good customer service. Would definitely recommend the technician but beware of your customer service dept.
Customer service response - Thank you for highlighting our technician's professionalism and for recommending them; we truly apologize for the inconvenience with our scheduling system and customer service experience. We're committed to improving this area of our service.
Sears Home Services on July 17, 2024
