5590 Mableton Parkway Ste100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Phyllis S
Competent, efficient, and informative with a touch of swag!!
Customer service response - Thank you for highlighting our competence, efficiency, and the unique touch we bring to our service. We're thrilled you appreciated the experience!
Sears Home Services on August 13, 2024
Thomasine T
On time and very professional.
Customer service response - Thank you for acknowledging our punctuality and professionalism. We're happy to have met your expectations!
Sears Home Services on August 11, 2024
Gerri E
Eli is very experienced and knowledgable. He quickly recognized the problem and made a firm recommendation based on the situation and I concurred with it. All of the appliances in my home are covered under this Protection plan. Regrettably, repair and replacement was not possible due to one of the conditions spelled out in the contract on this appliance, my washer. I will personally replace this item and review carefully the coverage of the other appliances. Eli was very helpful in explaining what was at first confusing to me. Excellent service.
Customer service response - Thank you for acknowledging Eli's expertise and the quality of service provided, despite the constraints of the protection plan. We appreciate your understanding and the time taken to leave this review.
Sears Home Services on August 04, 2024
Helen W
Customer service response - A big thank you, Helen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 19, 2024
John F
He was very polite. Highly recommend him as a technician. Cannot say the same for scheduling, they got my phone and e-mail completely wrong and I could not talk to s live person computer kept hanging up. Not very good customer service. Would definitely recommend the technician but beware of your customer service dept.
Customer service response - Thank you for highlighting our technician's professionalism and for recommending them; we truly apologize for the inconvenience with our scheduling system and customer service experience. We're committed to improving this area of our service.
Sears Home Services on July 17, 2024
Vincent E
Customer service response - A big thank you, Vincent, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 12, 2024
Richard J
Customer service response - A big thank you, Richard, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 12, 2024
Veronica B
He was great and very courteous and helpful. He found the problem quickly and let we know what needed to be done. Very nice!!!
Customer service response - Thank you for your kind words! We're thrilled to hear you had a positive experience and appreciate you taking the time to share it.
Sears Home Services on July 11, 2024
Spencer T
Xavier was fantastic and was able to get our washer up and running.
Customer service response - Thank you for your kind words! We’re thrilled to hear Xavier could get your washer working perfectly again.
Sears Home Services on July 08, 2024
E. S
Shane was excellent. He explained everything so that I understood everything.
Customer service response - Thank you for sharing your positive experience with Shane. We're thrilled to hear he made everything clear for you!
Sears Home Services on July 08, 2024
