5590 Mableton Parkway Ste100 Reviews

They never called or showed up!

No one showed up, and now I am getting a Google review.

My family has had this service for nearly 50 years. For the longest time, we didn’t really use the service. Just renewed each year. Every so often we would have a technician out to check our items. However, when it comes to using the warranty to replace a microwave or refrigerator, they do t replace the full value of what you have. They give you a voucher to apply to a replacement, and you can ONLY order your replacement through them (Sears). And now, we have a refrigerator that is running warm. We call for service, and they put the service out a week from when you call. Then on the day of service, they send you a message that your service was rescheduled for a week later. And you can hardly call and speak to someone. And when you do speak to someone, they are in India or somewhere. This service has completely gone downhill. Not to mention that one of the last techs broke something on interior of motor and tried to patch it with a piece of tape. Horrible.

0 Stars! Rodney did not show up and I’m inconvenienced to have to reschedule and miss more work! Rodney sent falsified documents to my email saying I signed and it was not my signature. Meanwhile, instead of making sure to send maybe an “emergency” technician due to Rodney’s blatant negligence… I’m simply told I have to reschedule.

Don’t use this repair company. They came out once and both other times they waited until the end of the day to send a text message saying ( per your request we have rescheduled your appointment for another day ) both times it was 6 days out and never called to reschedule or say why. I called my insurance company to have Sears replaced with another company. Don’t use them please. My insurance company can vouch for what I’m saying also.

The quality of work and the knowledge of workmanship is terrible. The company sent someone who had very little experience to work on my washing machine. He went back and forth to get things from his truck at least 6 times and spoke to someone on the phone for awhile (I’m guessing his manager) to see how to fix the problem and to no avail could not fix the problem. The tech had little experience (less than a year) at least that’s what he told me. Meanwhile I had to pay a diagnostic fee and will have to seek another company to fix the problem. I’M NOT HAPPY WITH THEIR SERVICE. Will probably not use again.

Paid for parts and labor for my washer. Tech completed the repair, stating the washer was working correctly thereafter - he even documented this on the emailed receipt. Attempted to use the washer less than an hour after the tech left and the washer still did not work. Contact customer service the same day and multiple times each subsequent day with the customer reps all pretending to schedule a recall appointment. At this time, I’ve been scheduled for an appt 14days out from the initial repair. The email confirming this appointment has audaciously included a diagnostic fee for a ‘repair’ that was never repaired. Why would I pay more money for a service that was never completed? That 30day customer guarantee warranty on the website for completed servicesrepairs is for show - delay and deny. Why not delay (the recall appointment as far out as possible) and deny/refuse to repair what should have been repaired initially (and throw another estimated cost at the customer). If you have time to waste energy and money, Sears Home Service is the way to go.

I had a service technician for my dryer come out because my dryer was giving me a funny code. The technician came out, opened up the back and “reset” everything. Everything looked fine when the left. I used the dryer maybe once or twice with no issue or code coming up, I used the dryer again and the exact same code comes up! I called Sears back they said since it’s been passed 30 days they can not re-send a technician out without me paying another $119 for them to do absolutely nothing. It’s been 38 days. I feel like I just given Sears $119 for free!

The burner flames was working while the the technician was here. The water never got hot. So, I just checked it and the flame was out. The water heater stopped working after the technician left. I need him to return. We are still without hot water.

The sears system is awful. I have a home warranty through Choice. When I call sears it is automated and doesn't recognize my phone number or case number given by choice. So there's no way to contact an actual person. The estimated arrival time kept updating from 8 am until they finally cancelled at 5. A waste of my day. Poor service, poor communication.