325 S Davis Rd Reviews

Mr. Travis was courteous, efficient, and professional. He provided excellent service and ensured that everything was working properly before he left.

Professional and knowledgeable

The two service men were personable, they worked quickly and I appreciated their knowledge on replacement washers.

No one ever came to the appointment, instead they sent a bill of $160, will not be paying it, then he hung up the phone before I could finish questioning him.

Horrible experience,The technician was very nice. When I scheduled the appointment I told the representative what was wrong with my washer. He told me the tech would have the parts and if I chose to have it repaired I would not be charged for a service fee only the repairs. Tech came out looked at it charged me 129.00. Then made me aware he had to order the part and that I would be charged an extra fee because he would need a helper. Not to mention I found out this morning I couldn't pay the tech cash only credit card. Which I was not made aware of when I scheduled the appointment. I am totally disappointed. I basically just gave away my money.

Wrong diagnostic on my refrigerator and technician closed out the request preventing me from getting $129 diagnostic fee credited towards the repair fee. Had to get another company to come out and take a look at the refrigerator. Sears technician only came checked refrigerator temp and made a diagnosis without truly checking the refrigerator. It’s disappointing that they charge such fee and don’t even make an effort to properly diagnose.

I am home waiting on the fourth technical to come and repair my dryer. Three have come to my , two have come blaming the other for not ordering parts. We have rearranged Doctors Appointments on Three different occasions , canceled a Saturday obligation, and continue to get messages that a repairman is scheduled. I even got a bill and a survey today. No one has been here. My rating is -1. My dryer has been out of service since 8/21/24. I called sears the week it went out. The Saturday that a tech was to come out, a lady called from Sears stating he was sick and wouldn't br here at 11:20a.m . I will definitely rate your service.