2930 Watson Blvd Reviews

When I made the call for Service a appointment was made, I received a call and a guy, I believe Greg, asked what was the problem so he would have part on truck. I told him the issue was the hot burner light not going off after burners cooled. I also said I did the research and knew what part it needed. He agreed and said, I have that on my truck. Tech arrived today not but not same guy I spoke with. He did not have the part. Said he had to order. HE NEVER TOOK ANYTHING A PART TO EXAMINE TO CONFIRM ISSUE WITH STOVE!! NOTHING!! He took a picture of the serial number. I asked. Looked in oven. Looked up part on phone and said, the part is $90 plus . Labor cost and service call price. Almost $500 in cost. He said he would order part and come back to fix. I asked, can the stove function without that repair. He said yes. I paid the $129 expensive service fee reluctantly and said have a good day. NEVER AGAIN. DONT CALL SEARS!!!!!

The service tech never showed up. The arrival times bumped up a couple times through the 8-5pm window and then changed to your service technician has arrived to service completed but no one showed or called. I had to call and set another appointment. Maybe they will show up today?.

This was a joke , right ?

They did nothing. The man cleaned out my fridge, cleaned the backup and left everything out on my counters. Left a mess on my floor. And still is leaking. Still freezing over. 100 for nothing

Your Service Man Representative provider today can be best described as unkind * non professional * disrespectful & rude person. He personally damaged a glass component to my refrigerator as he quickly threw another weighed refrigerator part on top it. He step inside my home as I greeted him with a hello he said nothing. He was snatching and throwing freezer drawer all over my kitchen floor as if he was in a rage. He instructed me to remove all the food out of top of my refrigerator - I could tell he was irritated at my slow movement (I’m 70 yrs /I hv in the last 2 yrs had full rotary cuff surgery.] He said he was in a hurry because he was waiting on the phone for someone to help give him information instructions. When he was working on the upper part of my refrigerator he put his “foot with his shoe on inside my freezer [My freezer drawer is located at the bottom of my refrigerator] He didn’t put a cloth or pad under his “nasty shoe. I took a picture of this with my iphone- I also I have recording of his sarcastic attittude when ask what was he going to do about what he had damage. He told me he didn’t damage it. I told him yes he did.. He tried to hide the broken part from me, he show me i where he put the broken part. I told him he needed to order a replacement for what he had damage & tried to hide from my eyesight. I ask him if he could give me his Supervisor number or contact someone about what he had done…He gather up his tools and said he would be back inside. I looked out my garage entrance to see him leaving my driveway without returning to tell me he was finish or to give me Supervisor level to contact. I contact the Sears Home Service Repair Service to address my concerns. After speaking with your “great personnel” over the phone I was told my issues would be address in a few days to come Meanwhile On my phone a text came up with a “Forge initials looking signature” that indicated I had sign- Please for the RECORD I was not asked to sign anything by the Service Technician he never return to say he anything! This was a horrible belittling experience.

This was a “No Shiw” - very disappointing since it interrupted my entire Saturday. Although I missed the initial call, I returned the call and left a message.

I purchased a refrigerator from Lowe’s and needed a technician to come out and service it. They have cancelled 3 appointments on 5/20/25; 5/24/25; and again today 6/3/25 with no explanation. Poor communication and they use AI. Poor customer service!

This guy didn't even show up. The pic shows a scribble. That is not my signature. I can't leave zero stars. I wouldn't recommend Sears to fix my kids play set kitchen.

Based on the fact the repairman never called or showed up, I'd say his service sucked!

The technician told the warranty company that the stove can't not be repair and they told me my warranty was null. He lied to the warranty because he probably didn't want to repair!!!! I have to get another company and they were able to repair the stove. Unbelievable!