2930 Watson Blvd Reviews

Peter H. was awful. He is rude, he lied on the repair ticket and forged my signature. When he arrived, he texted me and told me was here. I told him i would be right out. When i got outside he had blocked the driveway. I asked him if he could back up and not block the driveway. His response was "oh someone else is coming? I wont be long" I again asked him to move the van. I reminded him this is my home and he cannot block others from coming. He got an attitude and moved the van. He came to the door and I asked him his name. He told me Peter. I asked him was he going to get the parts. He said he was just coming to look at it. I informed him that someone came to look at it Wed. He said he doesn't have parts. I just got added to his list and he is just going to look. I asked him to call the supervisor or company. He said there was no one for him to call. I informed him again that someone already came and diagnosed it. I asked him if they talked to one another. He replied, no. I stated that having multiple ppl just come look at it is a waste of time this appointment was to have the part installed. He asked I wanted him to look at it or not? I told him come on and that I was going to file a complaint bc I had to cancel everything I had to do just for them to send another person to look. He closed the storm door hard and went back to the van and left. This is where the lies and forgery comes in. He filed a ticket with the company for payment saying he completed a svc call and that the unit was inoperable but had power. (1 lie) Then he stated I was not at home (2 lies) Then he said I denied him access (3 lies) The grand finale was he forged my signature on the service ticket and closed it. Thank God I rcvd a copy to prove it and the representative read to me what he put in the ticket and is filing a complaint against him also.

The repairman Christy L. was unfriendly and not capable of repairing my refrigerator. He stated that we had an infestation which is not true at all. He lied and put that the repair is complete, but the refrigerator was not repaired. I do not want him back at my house. He is an incompetent liar. I am so unhappy with Sears.

I paid this company a $129.00 for absolutely nothing. I had ordered the part needed from a Maytag dealer. The tech could not get the part on then tells me that it the wrong part but he can order me one for $300 dollars. I told him "Hell No"! I called two other companies for the part and went to Tribble in Macon, GA, who had the exact same part.

Unprofessional , argumentative, and gives his own opinion not a full diagnosis of the problem. Would not use him again. Also, came unprepared to walk into someones house with out shoe coverings.

Never received call zero notifications completely dropped the ball.

I had an appointment window today from 8am - 5pm. Waited ALL DAY to hear from sears about my appointment 🙄 & it wasn't until after 4pm, I get a text from the virtual assistant about rescheduling! Dedicated my entire Saturday afternoon for this appointment & didn't get anything!!! This by far, was one of the most unprofessional gestures I've ever encountered!!! Terrible professionalism! I was forced to reschedule my service for another 2 weeks out!! With that being said, I have to go another 2 weeks without a refrigerator, because my warranty is with Frigidaire & they use Sears for appliance repairs! I'm extremely dissatisfied!!!

Not a good experience... Technician -Christy (male) was rude and opened up a pack of my tissue in my garage without asking to clean some dust. I didn't notice this until after he left. He also left the dirty tissue on top of my water heater. Unbelievable

Dishwasher 7 months old. Waited a month weeks for a repairman (he was not the issue) and parts to be delivered. Parts replaced and same issue. Nothing fixed. Now I have to start all over again.

The range I called about work intermittently while tech was on site. Tried to use it 30 minutes later and it didn’t work. Could not reach anyone to report issue.