2930 Watson Blvd Reviews

This was the worst experience of customer service I have experienced in my life. I have been coordinating over a month with Sears trying to get my dryer repaired. I have had appointments rescheduled three times because they couldn't make it on time, something came up or they didn't have the parts to repair. I've even had the parts mailed to me so when the time came the repairman would have everything needed to fix my dyer. Then when the day finally comes the person ( PETER H.) who was supposed to repair my dryer calls me (no prior warning to let me know that he is within the area or on his way) with an attitude saying that he's on the road near the base and he's asking me how to get on. I tell him that he has to go to the visitor center if he doesn't have access to the base and I would have to escort him; he proceeds berates me about knowing that its difficult to get on base and tells me that he's going to the commercial gate (the commercial gate is closed on the weekend) and if I'm not there when he gets there he's leaving and hangs up. I try to head to the commercial gate to meet him and get him to the visitor's center to get a pass and he's not there. Mean while I've been to try call to tell him that we need to get a pass and he ignores the call. My last call to him was at 0819. I checked the appointment web page and it said it was a missed appointment at 0822. This was the most unprofessional encounter that I have ever had with any service. Sears needs to vet and train there employees a little better so people like PETER H. don't end up in lines of work that require that individual to actually behave like a professional. Sears also needs to do something about there customer service line because you can't even get a real human on the phone it just sends you through an AI that gets you nowhere.

I strongly advise against using Sears for repairs. Unfortunately, they offer parts and repair for services they cannot grant. During my attempt to resolve this issue, I was addressed with no attempt to resolve this issue. When asked for an explanation, I was told by two associates that they were not completely aware. Also, please be aware that my appointment was scheduled almost two weeks out, but was not notified until the morning of that my appointment was being canceled. ****UPDATE as of 12/28/24**** After I received a response from Sears regarding my review, I called as they requested. While they did not offer a solution, I did find out that the technician nor the customer service representative NEVER submitted my refund. This is ridiculous! Again, please find another company for your appliance repairs. Unfortunately, Sears cannot handle the requests and their customer service is far less than acceptable. ****UPDATE as of 3/15/25**** As today I have not received a refund. I have called several times and each time a representative informs me that they are submitting a request. I am demanding a callback with a resolution. Please note that several representatives informed that they have see where the original technician noted that they a refund is due.

They never fix anything just clear the codes

It is a shame that sears would come out and try to charge me over 500.00 to put a 65.00 valve on my stove. I have never seen noting this outrageous in my entire life.

My experience has been horrible so far. The repairman who has been coming always act annoyed when he arrives. My oven door has been without an outer glass on it since it been delivered. . Last visit, the repair guy left without fixing or telling me anything!

The worst experience I have ever had with a company. I will never call Sears for repair and will make sure that no one else I know does either. I have made multiple phone calls over a two week period trying to get clarification on what was wrong with my dryer, and what the price that I was quoted included, with no response other than to be transferred from one person to the other and told I would get a call back, which has never happened. I was told if I did not give them an email that they could not send me any information, that they could not do it through postal mail and could not do it through text. (Added after the reply) All they offer is the same phone number I have called multiple times and been given the run around. It is a call center and you can hear all the background noise while I’m being transferred one person to another telling me I’m being transferred to a supervisor.

Nobody came

For 3 months my freezer icemaker is broken. Many excuses for not getting repair done ( ordered wrong part, claimed that the part was delivered to my home, tech came but could not find part on his truck) finally replaced icemaker on July 19, 2024, still not operable. Made several calls to District Mgr. As of July 22 still not repaired

I have the worst experience with sears. I started this process in early May sears still has not fixed the water leak in my house that has now yurn3d into an even bigger issue. I have mold and active running wat3r dripping f4om the AC that has been going on for several months now. The tech came out yo the house 4 different times. Twice he patched third expressed it needed yo be replace never wrote it up came back out on June 5th and I have been waiting for a resolution since. They are absolutely horrible. I'm planning additional complaints higher up. I hav3 also missed several days of work because their time frame and canceled appointments.

Our technician had to order a part for our washing machine. I looked at the tracking and the part was delivered on Thursday and I did a screenshot. I called the technician on Friday, which was the day of our appointment around 3:45 pm and asked if he was still coming to our house. The technician stated he would be here around 4:30. He called back around 4:55 and said he did not have the part we needed and would have to reschedule for Monday. We explained that we saw where the part was delivered on Thursday. He said he could not find the part even though we had a screenshot saying it was delivered Thursday. He finally came on Monday to replace the part and left his trash in our yard.