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2930 Watson Blvd Reviews
Read reviews from customers who used our services at 2930 Watson Blvd
Total reviews
266
Average Rating
4.2/5
Did nothing and was not friendly.
Dempsey L,
Customer service response - We apologize for the lack of service and friendliness, Dempsey. We appreciate your feedback and will work on improving our customer experience.
Sears Home Services on 1759112794167
My Technician was Peter. Prior to coming to my home, he called and asked me what was the problem I was having with my Frigidaire refrigerator? I told him that the previous technician had ordered parts, and they had arrived and he should review his notes to determine how and where to install them. He installed the parts and told me I need to buy a new Icemaker water supply line. He made other repairs; however, the refrigerator still has a leak, and he ltold me I will have to call a plumber to install that line. If I would have been told I needed a supply line, I would have had it available. I am disappointed. Further, Peter left the used parts scattered on my kitchen counter.
Walter,
Customer service response - We apologize for the inconvenience and lack of communication, Walter. We appreciate your feedback and will use it to improve our service.
Sears Home Services on 1753746954867
The technician was very hard to understand for two reasons, number one he was wearing a facemask number two he had a super strong accent of some kind And didn’t speak very loudly. I had to have him repeat everything at least four times and so far right now the temperature in my refrigerator is still 51° so it doesn’t look like it helped getting it fixed and it cost almost $600. Ask me again tomorrow for a rating and I’ll let you know if it’s working any better then.
Linda K,
Customer service response - We apologize for the communication issues and the ongoing problem with your refrigerator. Thank you for bringing this to our attention; we aim to improve and hope to resolve your appliance issue successfully.
Sears Home Services on 1718967253077
Communication between sears, the technician and myself was terrible. The first message from sears indicated the technician would be at my house at 11:30 A.M. i texted the technician at 1:30 PM asking for an estimated time of arrival. I did not receive a reply. I got a message from the technician at 2:40 p m, he would be at my house in 35 minutes. At 4:13 p m I called and left a message and never received a reply. The technician pull into the driveway at 4:50 p.m. At this point in time, everything seems to work. When the technician left, he also left the old part and a large box which I thought he should have taken.
Kenneth H,
Customer service response - We are sincerely sorry for the communication issues and the inconvenience it caused you. Thank through you for bringing this to our attention, and we will address the issue with the service team.
Sears Home Services on 1718874215994
Josh M,
Nothing has been done yet.
J (,
3rd repairman has not solved the issue
Mark B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772496248770
Super fast appointment and response within 3 hours. However, the information the Representative gave me was inaccurate and beside the technician Kyle didn't do a thing, he asked me if the refrigerator had any error and open and close the refrigerator door...it took less than 3 minutes without any kind of diagnosis whatsoever and it costed $129. And the tech said Sears don't service LG compressor. Stay away from Sears... Reason the are out business which the tech also agreed with me.
Minh D,
Customer service response - We apologize for the trouble you've faced, Minh. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193708971
It took 3 wks to get my issue repaired and they never checked functionality of the washing machine before they left - it is still not functional and a new repair date of another 3 wks is scheduled. Not cool.
Lil D,
they do not advertise that the 129 they charge will not go towards your repair they do not have the parts to do your repair and the guy quoted me an additional 500 dollars to do the repair after the parts come from being ordered I WAS SCAMMED STAY CLEAR IF THIS PLACE THEY ONLY TRYING TO SELL WARRANTY
Terrell C,
