2930 Watson Blvd Reviews
Read reviews from customers who used our services at 2930 Watson Blvd
Total reviews
266
Average Rating
4.2/5
After several repairs over the course of 1.5 years, numerous no-show appointments; all he did was blow out a filter and move the refrigerator. And tell us that if it quit again, to call them back.
Leslie W,
Customer service response - We apologize for the trouble you've faced, Leslie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1786936071014
The service man arrived 2 hours late, did not come in with an apology of any kind. The service man was in the kitchen 5 minutes before he began questioning me about the serial number of the refrigerator. I explained that I was not certain and called my husband for assistance and we could not locate the serial number. The service man told me he was going to leave but if I could locate the serial number within a few minutes he would come back in. My son and I moved the refrigerator and thought we’d located the serial number and went to inform the service man. The look on his face spoke volumes, that I was bothering him and wanted to be left alone. He did come back in only to tell me that the number we found was not the number needed and that then proceeded to tell me what an awful refrigerator I had ( the refrigerator is only 4-5 yrs old and an upscale LG French door, dbl freezer refrigerator). Before leaving he did tell me that it was not his job to locate the serial number and would not service it. What a disappointment!
Bryan H,
Customer service response - We apologize for the trouble you've faced, Bryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785715841696
Technician was rude as hell and he didnt take the payment from my son. Didnt understand why he didnt take the payment from my son and the lied about him refusing to pay.
Rodney C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1785459362241
The worst repair company on earth. Took my money and never made the repairs. Stay far away from this company.
Janet M,
Customer service response - We're really sorry to hear about your experience, Janet. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1785196956476
There are wires coming out of the washer right next to the water intake hoses, and it still isn't working correctly
Susie C,
Customer service response - We're really sorry to hear about your experience, Susie. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1783903531908
Replaced part but it didn't fix the problem. Dishwasher still doesn't work. Update: I tried but only got an AI bot that couldn't understand what my issue was. The AI bot wouldn't allow me to talk to a real person and there was no route to resolve my problem. I'm very dissatisfied with my experience. Update 2: I performed some due diligence and fixed the problem myself because they were unresponsive. Every time my call was forwarded to a real person, it hung up!
George H,
Customer service response - We apologize for the issue with your dishwasher, George. Thank you for your feedback, and we recommend contacting us directly to address this matter further.
Sears Home Services on 1781553983629
eddie M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763346613762
Tried to wash clothes and it did the same thing as did before he got here
Byron,
Customer service response - We apologize for the trouble you've faced, Byron. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762738515349
It took 4 appointments and six weeks to get my dishwasher repaired. Technicians lie and say they’ll be back with a part, show up without proper tools when they know ahead of time what repairs they will be performing, or technicians don’t show up at all. Peter was great today and got our dishwasher fixed, even though he showed up hours after the estimated time of arrival. I have to say all other experiences prior to today were a complete disappointment, including the fact that you can’t get anyone on the phone to find out what’s going on.
Lauren B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758845612103
Noone Came. I Was Here Until 7:00 Yesterday. Then I Left And Went to Church. The Window For Your Repair is 8:00 am until 2:30 pm
Geraldine D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755215330313