100 Mall Blvd Ste 300 Reviews

Waisted my time just to habe me call somewhere else that was more expansive and having to wait another 24hours to fix my fridge. I'm going to lose my food AGAING

Issue still not resolved

My question is how are yall still a sears but our sears closed long time ago its actually a rural king now

Sears does not have the option to speak with a live representative. Repaired was completed but my refrigerator still does not work. The motherboard they ordered came in used and they installed it anyway resulting in no change in the refrigerator repair.

Josh the repairman was awesome. He came into a situation that was not what he expected but he effected the repairs to our icemaker. The real problem lies with Sears. All they have is AI for communications and it SUCKS! I had two separate appointments canceled. One was for problems with the repairman. The second was a no show with zero notification. Their window is 8 am - 5 pm so you can't do anything buy chores around the home while waiting. Trying to get ahold of a real person to speak to is impossible. Once again while trying to get a new appointment to put in the new parts, which I'd had for over 3 weeks, AI has no clue what my situation is and despite asking to be connected to an actual person, the email links and 1 - 800 numbers were just more AI. They even changed a good appointment date to an earlier date that was not workable for me. Once again back to AI with no help. I would avoid this company like the plague until they can get actual people that you can work with.

Dan was absolutely horrible!!! He was rude, disrespectful, started saying things like "the white man don't pay me enough", "your great grandmother had to deal with being told what to do", stating that my husband was being loud with him and that he didnt care about my husband being a veteran....he said he couldnt get into his cue - there was miscommunication between the companies, my daughter relayed what was told to her, he got offended and loud to the point my daughter left her house to come sit with me. Dan went to call the supervisor, ignored me when I asked to talk to him (supervisor), rhen told me he was going to turn around in the cul-de-sac, drove right past my house then yelled out the window have a good day!! I prwviously asked for them to not send him to my home because when he left prior he went across the street to help someone but left the company vehicle blocking my driveway, we had a family emergency and had to go look for him, he then took his time moving the vehicle. Dan is a stain on the company as well as a terrible representation of the company. He made comments about he needed the money (his job) - yet he didnt want to work. When he left my home, he left my stove in the middle of the floor and the parts needed were left out on the counter. DAN WAS AWFUL!!!

There customer service phone system is AI only. Doesn’t answer questions you have. Refers you to their website which is AI only. You can’t get a real person to answer things like why your appointment that was on a day from 8-5 was suddenly changed, after you’ve waited the day for someone, to the next day. There service windows are only 8-5 . 2 of the times they can was after 6pm. They ordered a part and the wrong part arrived. They reordered the part and a week later it still didn’t arrive. Ended up taking the washer to the dump. Ended up paying over $200 for nothing. If I could have given no star I would have. Will NEVER use Sears again.

I'm not satisfied because the problem has not been resolved if anything is worse

This is the worst experience I have ever had with appliance repair. When I scheduled the appointment I somehow got a live person on the phone who assured me the tech would be able to clean my washer as I was requesting. The tech arrived, didn't know what he was doing, tried to use a cleaner that did not work. He then cleaned lint from my dryer, took the front off to clean it out, put it back together, never checked whether it worked when he was done. It didn't work. I had to schedule a second appointment - this time I could not talk to anyone. He attempted to do what I had asked to the washer, but he started taking the machine apart from the bottom - this is not how you remove the drum from my top load washer to clean it. My husband had to stop him and ask him to put the washer back together - it was half disassembled from under the washer at this point. He then reconnected a part in the dryer. I did a load of bedding, even though the washer was not cleaned, and I walk in the laundry room to discover a screw on the floor and water ALL OVER my laundry room floor. I can't get a person on the phone because they say no live agents are available anymore. How am I supposed to talk to someone about addressing my issues? I certainly don't want this company touching my washer ever again. I want a refund. I now have to pay another company to come and do what I paid this company to do, that they did not do (he assured me the cleaner would work) and I also have to pay another company to now fix my washer that this company broke. Extremely unhappy. I will never use this company or recommend this company. I expect to be contacted and I expect a refund or I will report this business. I have sent a message via Facebook with my phone number.

TECK DOES NOT KNOW WHAT HE IS DOING.BEEN HERE 3 TIMES TO FIX MY ICEMAKER STILL DOES NOT WORK. IF YOU YELL AT THE AI PHONE AMSWERING SYSTEM IT DOES NOT BOOK A REPAIR. USE TO LIKE SEARS REPAIR YOU HAVE SURE GONE DOWN HILL.