100 Mall Blvd Ste 300 Reviews

There customer service phone system is AI only. Doesn’t answer questions you have. Refers you to their website which is AI only. You can’t get a real person to answer things like why your appointment that was on a day from 8-5 was suddenly changed, after you’ve waited the day for someone, to the next day. There service windows are only 8-5 . 2 of the times they can was after 6pm. They ordered a part and the wrong part arrived. They reordered the part and a week later it still didn’t arrive. Ended up taking the washer to the dump. Ended up paying over $200 for nothing. If I could have given no star I would have. Will NEVER use Sears again.

I'm not satisfied because the problem has not been resolved if anything is worse

This is the worst experience I have ever had with appliance repair. When I scheduled the appointment I somehow got a live person on the phone who assured me the tech would be able to clean my washer as I was requesting. The tech arrived, didn't know what he was doing, tried to use a cleaner that did not work. He then cleaned lint from my dryer, took the front off to clean it out, put it back together, never checked whether it worked when he was done. It didn't work. I had to schedule a second appointment - this time I could not talk to anyone. He attempted to do what I had asked to the washer, but he started taking the machine apart from the bottom - this is not how you remove the drum from my top load washer to clean it. My husband had to stop him and ask him to put the washer back together - it was half disassembled from under the washer at this point. He then reconnected a part in the dryer. I did a load of bedding, even though the washer was not cleaned, and I walk in the laundry room to discover a screw on the floor and water ALL OVER my laundry room floor. I can't get a person on the phone because they say no live agents are available anymore. How am I supposed to talk to someone about addressing my issues? I certainly don't want this company touching my washer ever again. I want a refund. I now have to pay another company to come and do what I paid this company to do, that they did not do (he assured me the cleaner would work) and I also have to pay another company to now fix my washer that this company broke. Extremely unhappy. I will never use this company or recommend this company. I expect to be contacted and I expect a refund or I will report this business. I have sent a message via Facebook with my phone number.

TECK DOES NOT KNOW WHAT HE IS DOING.BEEN HERE 3 TIMES TO FIX MY ICEMAKER STILL DOES NOT WORK. IF YOU YELL AT THE AI PHONE AMSWERING SYSTEM IT DOES NOT BOOK A REPAIR. USE TO LIKE SEARS REPAIR YOU HAVE SURE GONE DOWN HILL.

Where do I begin. This is the worst experience I have ever had with a company. I called for repair for my refrigerator on 4/3/2025 and it has been HORRIBLE and DOWNHILL since then. First call the agent sold me the warranty plan, I thought it sounded like a GREAT deal at the time. I scheduled appointment for tech to come on 4/5 and tech added coolant to fridge and it still did not work. I called back and tech was suppose to come 4/7 between 8a-5p no call no show then I get a text at 5 saying no tech in area and I had to reschedule. Tech came 4/10 and said part needed to be ordered but warranty don't cover it. I orderd part and I lost promotion because it was partially used on first visit. Then another appointment was scheduled because I ordered part and tech was suppose to come back on 4/12 to put part on. I received a text at 8am saying the part didn't come in and they rescheduled my appointment, but the part was delivered at my home on 4/11 the day before tech was suppose to come. But no one called to confirm or say anything to me they just assumed and rescheduled my appointment. Then the tech shows up on 4/15 to put on part and now the fridge does not work at ALL. The WHOLE fridge is broke now before the freezer was working now NOTHING WORKSAND WATER LEAKING. Then the tech apologizes and informs me that he and his Supervisor will come back on 4/16 between 10a and 11a to see what is going on. He said his Supervisor has worked with the company 30 plus years so he will figure it out. GUESS WHAT LIES, LIES AND MORE LIES. NO CALL NO SHOW AGAIN. I called Sears again and they proceed to tell me they can schedule another appointment. NO THANK YOU, I AM DONE AND WILL BE CONTACTING THE BBB. I AM SO FRAUSTRATED AND PISSED OFF. The customer service is HORRIBLE ALSO because the sad part is once they get your money and schedule an appointment you can not even talk with a LIVE PERSON. ***I AM WARNING EVERYONE DO NOT FALL FOR THE OKIE DOKIE AND LIES FROM SEARS. THEIR SERVICE IS HORRIBLE I WOULD NOT TREAT MY WORST ENEMY LIKE THEY TREAT PEOPLE.*** DISSATISFIED COUSTOMER

I called for repair in November the tech came out and I accepted the repair at over $600 and when I let my husband know he suggested to just purchase a new washer instead of paying that much for a repair. So, I cancelled and requested and refund. Its now Match and I still have not received my refund for services not rendered. I am furious at this point!!