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6200 20th St Ste 300 Reviews
Read reviews from customers who used our services at 6200 20th St Ste 300
Total reviews
199
Average Rating
4.8/5
Technician rating
The technician left my job did not fix the issue with the refrigerator told me he did not have the items needed and that the refrigerator was under warranty that I should call Samsung. I called Samsung. It is not under warranty and now I have a freezer that isn't working and have to reschedule an appointment to have Sears come back out to do the job correctly. I'd prefer not to have the same technician.
James R,
Vero Beach, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748986645134
Samsung dishwasher
Still doesn't work, showing SC error code after attempted wash.
Jason C,
Vero Beach, FLCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738363253980
Mr. Rude
Declined to assess the issue, leakage, while here. Claimed he could not move the refrigerator because it was a built in. Not true! I rolled it out and he still refused to assess the problem.
Cheryl S,
Fort Pierce, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723249574052
Dryer still doesn't work
My dryer still doesn't work, has the same issue please send him back
Janis N,
Vero Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720303343316
Zero Stars
Another no show where he lies and says we refused service. He lacks integrity and professionalism and he is dishonest. My unit hasn't been functioning properly since February and the previous times he did come out to "fix" it, it has yet to be fixed and working properly and he now refuses to show up. Sears refuses to do better than sending out the same rude technician who they know won't show up rather than honoring the master protection plan we paid for.
Jessica S,
Fort Pierce, FLCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1718919401414
Robersy Sears Tech is Rude & Lies/ 0 STARS
Robersy has been out to our house for our GE fridge 7 times since Feb. Another tech no longer w Sears, had ordered parts. Robersy asked why a fan & touch screen were ordered. I said sometimes the touchscreen acted up and would either not respond to pushing the buttons or would respond when not touched. He said that he didn't do preventative issues and for me to take a video. He replaced the fan & it still didn't work. I called for another appt. I took a video of the touchscreen not working for him to see at that visit as told. He ordered more parts, including the touchscreen. He came back to install the new parts & made comments about how he can't keep fixing things & ordering parts. He didn't stay to see if it was cooling. Whatever happened w that repair, my refrigerator was even more broken, nothing worked or ran at all, my freezer thawed & I was recording temps in the 80's. I called Sears again &asked for another tech because he stated himself that he didn't know what else to do & couldn't keep ordering parts. Sears said I had to make another appt for repair and it would be the same tech because he is the only one to service my area. So he came out & ordered parts, a new motherboard which had been replaced the prev repair. He came out & installed that & stated to give it 24 hours before checking to see if it was getting/staying cold. I did & it still wasn't maintaining temps so I called Sears. They made appt for tech to confirm so we could qualify for the no lemon clause. He called me 8:30, morning of, asked for details & I gave. He came at 2 & refused to look at it, said because I opened it. I told him I opened it to remove the glass vinegar bottles in the way, as I always do. He said that it needed 24 hours to cool after opening, I argued that was not a functioning fridge if that's the case. He said he didn't know what else to do. I asked for supervisor involvement. He refused, left & lied on the report saying we refused service. Horrible experience!
Jessica,
Fort Pierce, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1711666039769
No show
Sears was supposed to come last Thursday. The timeframe was 8am -5pm. No one ever showed. There is no one to call you just end up in the automated circle of death.
Martin R,
Vero Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698270389357
Communication
Your phone system of prompts is the worst there is. You cannot use your online site to book multiple appliances. Simply, archaic.
Sue T,
Vero Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697233759100
Still broken
The dryer does not dry since your servicemen came out. We need someone to come back out and fix the dryer
William W,
Fort Pierce, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693519713075