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3550 S Washington Ave Reviews
Read reviews from customers who used our services at 3550 S Washington Ave
Total reviews
113
Average Rating
4.8/5
Elizabeth P,
Great experience, service and knowledgeable technician! Raymond was outstanding!
Jo R,
Customer service response - Thank you for your positive review and kind words about our technician Tim. We are glad to hear that you had a great experience with our service. Thank you for choosing Sears Appliance Repair.
Sears Home Services on 1707190949830
The repairman, Tim, was very professional and fixed our dishwasher. With that said, I have not been satisfied with various aspects of communication with American Home Shield and/or Sears Appliance Repair (not sure which one)). I was unable to text the gate code and Tim was unaware of the previous efforts of the repairman who came 4 days earlier and the parts that this repairmam had ordered.
Mark W,
Customer service response - Thank you for your feedback, Mark. We're glad Tim was professional and fixed your dishwasher, but we apologize for the communication issues you experienced.
Sears Home Services on 1759801138605
HEIDI B,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1753066809609
Jacob M,
Customer service response - Hi Jacob, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1734934250669
repair was done quickly, but there's a miscommunication between Sears repair department and technicians. Each time I initiate a service call on my rental property, I let them know to contact my Tenant to coordinate access to the house since I'm out of state. I provide them with his name, number and gate access code so they can add it to the order. Inevitably, they always end up calling me and say that they don't see any notes about the tenant on the work order. One impatient Technician cancel my appointment when he couldn't get through the gate.
Paula F,
Customer service response - Thank you for taking the time to leave a review. We apologize for any miscommunications that occurred between our repair department and technicians. We appreciate your feedback and will work to improve our processes to ensure a smoother experience in the future.
Sears Home Services on 1707357114006
Appointment times should be made. , 8-3 is your whole day waiting for a
Karen G,
Customer service response - We apologize for the inconvenience with the appointment window, Karen. Thank you for your feedback, and we recommend contacting us directly to discuss any scheduling concerns.
Sears Home Services on 1775521467871
Eric, the technician was great and my problem was solved, however, I shared that the refrigerator was about 2 years old and I wondered if maybe there was still a warranty, my conversation was dismissed. The technician had maybe 30 minutes work time, no parts required and the cost was $417. I was quoted $129 for the service fee and it would be utilized if the work was done. I was not given a price before doing and completing the service. Something was defrosted with a little blow dryer used and just like that the refrigerator was working as expected. I feel that the cost was too much for the required service and time required. I am grateful that the problem was solved.
Evelyn T,
Customer service response - We're glad Eric solved the problem, Evelyn. We apologize for any confusion regarding the pricing and warranty discussion, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1754879088063
Poor communication , waited all day no show. I called had to chat because no way to talk to a rep. Was told parts didnt ship however they were delivered a week before. First tech was great, second should find a different line of work . Oven was eventually fixed $65 part and $500 dollars later way too much for what was done. Will NEVER use Sears again. PRICE GOUGERS AND HORRIBLE COMMUNICATION.
THOMAS P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716880710094
Was quoted $948 to replace a control board that cost $180. Unbelievable.
Joseph G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755571403561
