3550 S Washington Ave Reviews

repair was done quickly, but there's a miscommunication between Sears repair department and technicians. Each time I initiate a service call on my rental property, I let them know to contact my Tenant to coordinate access to the house since I'm out of state. I provide them with his name, number and gate access code so they can add it to the order. Inevitably, they always end up calling me and say that they don't see any notes about the tenant on the work order. One impatient Technician cancel my appointment when he couldn't get through the gate.

Appointment times should be made. , 8-3 is your whole day waiting for a

Eric, the technician was great and my problem was solved, however, I shared that the refrigerator was about 2 years old and I wondered if maybe there was still a warranty, my conversation was dismissed. The technician had maybe 30 minutes work time, no parts required and the cost was $417. I was quoted $129 for the service fee and it would be utilized if the work was done. I was not given a price before doing and completing the service. Something was defrosted with a little blow dryer used and just like that the refrigerator was working as expected. I feel that the cost was too much for the required service and time required. I am grateful that the problem was solved.

Poor communication , waited all day no show. I called had to chat because no way to talk to a rep. Was told parts didnt ship however they were delivered a week before. First tech was great, second should find a different line of work . Oven was eventually fixed $65 part and $500 dollars later way too much for what was done. Will NEVER use Sears again. PRICE GOUGERS AND HORRIBLE COMMUNICATION.

Was quoted $948 to replace a control board that cost $180. Unbelievable.

Really bad system. Took over 3 weeks and a number of days away from work. Many texts of no value. The parts need to be sent to the tech not the home like the old days. The tech has no idea if the part has arrived so it goes. Contact with your dispatch is lacking a lot. Gave them a number to call but kept ignoring it. Terrible.

The experience was a TOTAL RIPOFF! Your Service tech made a quick diagnosis of "a bad Solenoid....but I don't have any with me. Do you know where i could find one around here?", he asked me...the customer. So..then I had to wait a week for a part to come. It did, and he returned, a week later. At this point, I've already payed Sears $262.35 for the $16.00 dollar part, and his expert diagnosis, which turned out to be wrong. He then put in the new Solenoid and realized that his diagnosis was wrong. He immediately started to inform me that I have "A bad motor". I informed him that my bad motor had just cut my 1-acre lawn without issue, many times recently, before it stopped starting up. His next words angered me..."It's probably going to be like $500/$600 bucks to fix it." Which is it, and why do you estimate by the HUNDREDS i Asked him. He was flustered and looked up the parts he thought it needed and informed me it would be another $480.00. At that point I asked him to pack up and leave. So, to recap: I paid Sears appliance repair $262.35. They took out my good Solenoid and replaced it with a new one for no apparent reason, totally misdiagnosed what was wrong with it, and expected me to come up with another $480 to let Sears do it to me again? This Service was a total sham from start to finish. I will give you one opportunity to rectify it by sending a competent technician to diagnose the problem on my lawn mower and properly repair it as should have been done already after 2 SEARS HOME visits. Sears charged me $209.95 for labor on a part that took your technician 14 minutes to put in. How do I know that? His entire visit, his repair attempt, and his ridiculous banter about the alleged problem, and how much he would charge me to fix it.... All on Ring video. Like i said, you can have one attempt to rectify the situation with a competent tech, otherwise everything I have is going to the BBB, The Florida State Attorney General, and the Media. You just can't get away with ripping off your customers like this! Angry, Chris Wagner

The washer still isn’t repaired and working