2266 E. Fowler Ave. Reviews

Professional and thorough. The technician did a great job!

My rating is based upon the price. Coordination, scheduling, repair time, the technician, everything went smoothly. But to charge $310 in labor for a 20 minutes repair is beyond ridiculous. This is why people buy new - it just doesn’t pay to have something fixed anymore. I would not have proceeded with that transaction. I would have paid the diagnostic fee then fixed it myself, but unfortunately I was not home and the decision was made without me. Really wish the tech spoke with me instead.

My rating is on the business as a whole. I would give the tech who finally showed up with 5 stars. But my appt was rescheduled three times, there was an issue with the part, and the Sears website and customer service numbers give you no way to talk with a real person to resolve issues.

Three different technicians came to my home on 4 different visits. The first one diagnosed the problem and said a part was needed and they would call for a second appointment when the part came in. Over a month went by and no call back. So we had to call again to reschedule. The second technician came out and had no notes about the A/C needing a part. So again, a part was recommended. This the different tech over nighted the part and made an appointment for two days later. Keep in mind appointments last all day, meaning you have to be available from 8am-5pm and you don't know exactly when they will arrive. So I stated I wouldn't be available in the afternoon. Tech said, no problem, I'll come in the AM. No one came until I had to leave in the afternoon, so again ANOTHER appointment was made. This time my husband had to stay home. Finally the tech came, fixed the issue. Who has the time or money to take off 4 days for an issue that should have taken two? I'm glad ultimately everything was fixed and all the technicians were extremely polite, knowledgeable and respectful but there is a serious communication breakdown happening somewhere.

It isn’t fixed. It smelled like smoke and it’s still not functional.

Alert. Sears appliance repair is going borderline bankrupt due to incompetency and clumsy repair practices They are unable and they latch the right people to do your appliance repair and you should be aware that they are putting fake five star reviews on Sears’s website which are completely made up It took them 60 days to fix a simple appliance and even after that they continue to postpone the repair appointment It looks like a complete Sears appliance repair meltdown

Never contacted, show up or

Service with Sears has been a nightmare and 1 star is over rating Sears. An appointment was set with a time between 8-5 (that was the first clue) and after waiting all day without hearing from them, at 5:20, I received a text that it was rescheduled for the following day. Late the next day a Service man came and informed me that a new motherboard was needed and it would take a week. The part was delivered to my home, a Service man came, tried putting the part in and informed me that the part was defective and needed to be reordered. A new appointment was set, a Service man came BUT he didn't have the part. I was told by both service men that everything with Sears is handled by AI, Managers have been let go so there isn't person you can call if there is a question, or problem. Since AI is only as smart as it's developer, it isn't perfect and doesn't take information from the the service person, my appointment was not rescheduled so after 3 weeks of trying I still have a broken washing machine and am looking with some other company for service.

SEARS HOME REPAIR IS A TOTAL MESS OF A COMPANY. THEY HAVE NO CLUE WHAT CUSTOMER SERVICE IS. THEY LIE, MISREPRESENT, SEND ALL CALLS TO INDIA ONLY TO BE APOLOGIZED TO AND PATRONIZED AND FURTHER LIED TO. THYE OPERATE TOTALLY WITH AI WHICH IS A DISTASTER IN ITSELF. I AM OPTING OUT OF THIS FLAWED COMPANY HOME WARRENTY SINCE THEY HAVE COST ME WAY MORE TIME AND MONEY THAN I COULD HAVE EVER IMAGINED. SEARS HOME SERVICE HAS NO CLUE HOW TO CONDUCT BUSINESS OR DEAL HONESTLY WITH IT'S CUSTOMERS. CUSTOMER BEWARE!!!

If I could give 0 stars I would this is the most unprofessional company They schedule to come out between eight and five I take off of work and then at 5:20. I get a text message saying they apologize but they need to reschedule my service appointment… this did not happen one time it happened three different days. I would stay clear of this and never use their services unless you want to take off of work wait around all day. Did no one show up and then your appliance still not work. This is the text message they send out.. Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you? 1) Tuesday, 3/4, 8am-5pm 2) Wednesday, 3/5, 8am-5pm 3) Thursday, 3/6, 8am-5pm 4) Friday, 3/7, 8am-5pm