4501 66th St N Reviews

Repair was scheduled online and my "window" for my appointment was between 8am and 5pm. The morning of the appointment i was able to use the app to narrow down an approximate time. Nedzed called to update me when 20 minutes away. He was thorough in fixing my refrigerator and took the time to check the error codes and address all issues. Reson for 4 star was Sears. An 8 hr repair window,, no phone number to get in touch with live person and only a chat bot on line

The technician arrived on time and seemed to be knowledgeable about the repair and the problem with the freezer.

Albert was very thorough. Unfortunately he left a brush at my house and I don’t know how to reach him. It makes no sense that he was only scheduled to service 3 of my 4 appliances. That is not efficient on your part. He even called to ask and was told the second service appointment could not be switched

Stop changing appointment days. I am tired of having to wait

I have been dealing with Sears Home Repair for months and cannot recommend. They did a diagnostic for my dryer and ordered parts and a follow-up repair. I paid for the diagnostic, parts, and labor all at the same time. The parts arrived but the technicians could not see that they were delivered in the system so they kept cancelling appointments on me. Eventually I requested a refund (just on the follow-up appointment) because I was tired of waiting on them to sort out their scheduling while I was now sitting on two sets of parts. I have been waiting on a refund for months now, have called service and sent multiple emails to what I was told was their finance team email with ZERO response or follow up. I am not even asking for a refund on the diagnostic or the parts that were delivered, just the services that they never completed. To be clear - I paid up front for service that I then cancelled - and still have not received my money back. Do not recommend.

I do not recommend purchasing an extended warranty repair plan from Sears. I paid $429 and some change for a four year extended warranty repair for my stove. One of the burners stopped working so I reached out to Sears. Making the appointment was very easy. That's when the train went off the tracks. Five weeks in a row, I have had an appointment with them on Thursday. They don't give you a narrow time frame.They set the appointment from between 8am - 5pm so you have to take the entire day off of work. Every time, usually about 1 pm (today was a little bit earlier) I receive a text message from them canceling my appointment and saying "due to unforeseen circumstances they're unable to make the appointment as they do not have a technician available, and would I like to reschedule?" Every single week I have rescheduled. I have tried to reach back out to them and you can't get a live person on the phone if you already have an appointment. The only way you can reach a person on the phone is if you want to schedule a new appointment. If you choose the option to schedule a new appointment, you're just talking to a customer service representative who has no control over any of the situation. When you ask to speak to a manager, (I don't even really think it's a manager) I think it's person in the pod next to them, it doesn't do any good. The so called manager told me she was going to escalate this. Nobody escalated anything. Nobody did anything and nobody showed up AGAIN today. I reported this business to the BBB but that's not going to get my stove repaired or get my money back. I just want you to be smarter than I was. Don't waste your money on this. Just put the money you were going to pay for the protection plan in the bank. That way, you don't waste your pto, and you can pay for the repairs yourself from the money you would have given these crooks. I guess my next step is to start reaching out to news outlets in my area. What a huge waste of time.

Stay away from this company!!!! They are HORRIBLE!!!!

Call technician do not answer phone. Tried to reschedule that didn't happen. Real tired of Sears appliance repair

I will start out with the positive. Technician was on time, friendly, knowledgable, and quick. I was able to get an appointment the next day in the morning. Now the negative. Phone customer service is hard to understand as they are outsourced to another country. From the phone call to the repair, they are trying to push warranties, and a bunch of other things. I just want my fridge fixed. They charged me $510 for a tiny plastic piece that took 10 minutes to put on. I will never use this service again. They had my hands tied as i had food in there that could go bad and they take a $139 deposit so if you dont like their quote, they keep. Never again. Also, my fridge is a Kenmore (Sears) $2,000 unit that broke after 3.5 years. Buyer beware.

Tried calling the phone number, they tried to sell me a medical device