4501 66th St N Reviews
Showing most recent reviews from verified customers of Sears Home Services
junetta S
Antonio A. Came out for the second time on this issue. I give Antonio 5 STARS, but Sears only 1STAR. Three other technicians came out prior to Antonio’s second visit for the same issue. Antonio was kind, respectful, professional and competent. However, Sears Home Services was HORRIBLE with their scheduling, notification system, and their availability to resolve issues. We had three appointments that were scheduled and about which we received text messages confirming, but no one called or showed up from 8 am to 5 pm on the days of the appointments. When I called numerous times to three different phone numbers, the automated bot had no record of these appointments, and it took multiple calls to even reach an outsourced, live customer service representative. They were nice and polite, but they were ineffective, helpless and powerless to effect any change, to update anything in the system or escalate the issue to someone who could. The chat bot feature was less than helpful. Why would I want to have Sears do any other repair or renovation work in my home if they are not dependable to show up and maintain appliances we’ve already paid for them to service?
Customer service response - Thank you for taking the time to bring this to our attention, junetta. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 23, 2024
Sue B
He didn't do anything
Customer service response - Thank you for taking the time to bring this to our attention, Sue. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 28, 2024
Benjamin D
The technician did not fixed my fridge. He actually got my claimed denied for no reason.
Customer service response - Thank you for taking the time to bring this to our attention, Benjamin. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 18, 2024
Susan D
There is still moisture around the seal.So why did I pay $797 and nothing was fixed?I am very disappointed and I would give a zero if I could.
Customer service response - Thank you for taking the time to bring this to our attention, Susan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 12, 2024
Lisa's F
I have had the Sears warranty service for years. They have been out six times to fix the washing machine within a few months and Brandon the tech said he could not be fixed and I would have a new washer in a week. That was weeks ago and I cannot get anyone to assist or email me or call me back.
