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9409 US Highway 19 N Ste 101 Reviews
Read reviews from customers who used our services at 9409 US Highway 19 N Ste 101
Total reviews
431
Average Rating
4.8/5
failure
after waiting 2 weeks, after responding to numerous texts and emails to clarify my problem and ensure a smooth service visit, delineating the exact make and model as well as problem with my appliance multiple times, after repeatedly confirming the visit(4 times), I eagerly awaited the technician. He called me this afternoon and said he doesn't service this brand, and to call Thor to arrange warranty service. Sorry. Good bye. I flew down to florida from atlanta for this - I sat in my house the entire morning - a waste of money and time and still a broken "new" ice maker. TERRIBLE SERVICE AND INCOMPETENCE AND OF COURSE the service department "understands how I feel". I appreciate how sincerely upset they were - they clearly didn't care a bit! 6 hours later still no follow-up of any kind.
Gary K,
Treasure Island, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734053080013
Abimael
Not Reliable Every week he cancel schedule
Israel P,
Clearwater, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1729891579330
not working
STILL IS NOT WORKING! Please come back. and fix it.
Elizabeth Taylor,
Clearwater, FLCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723757630458
Not fixed
Gave 5 different reasons why he can't fix the problem too tight. In the attic, need a more slender person to fit. electrical knot. In code, which is not true, need a carpenter For other work.first. As well sounded like he was overwhelmed and too busy and had many other jobs today in cities or counties, far from here.
Joseph A,
Clearwater, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857401639
Washer
Do not recommend Sears. I paid extra for next day service. The repair tech was rude to my tenant and was just trying to sell Me the warranty repair. Was trying to charge a labor/repair cost on a washer less than a year old more than a new washer for a 5 min repair that I then saw on YouTube. Also didn't have any of the parts so in reality wouldn't have been fixed for over a week.
Anonymous,
St. Petersburg, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721333113102
Terrible technician
Jaime was the third technician who came over to fix my fridge ice maker. He started messing with some wire then told me he can't do it. He wrote a report saying that the prior owner has done some modifications to the wiring without any proof and got my claim denied. The prior owner is 77 years old and the fridge is pretty new and none of the first two technicians have reported this issue… Jaime was supposed to come back today. Got a call from him at 9 am saying that he has one client before me. At 2pm I get notification with a receipt of the service signed by me altho the technician never came and never signed anything.
Benjamin D,
St Petersburg, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1710971550268
No repair
Terrible experience Did not fix - part suggested was already fixed & under warranty, but warranty not honored - was told since it was a return from a previous repair that it would not have service fee but did. Won't ever use or buy from Sears again
Scott S,
Saint Petersburg, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709245839271
Repair
I would have loved to give Abdelrahman a better rating, but we waited so long to get our repair addressed. Finally the part came in, it was the wrong part so my machine is still not working. We already paid for the visit & labor with no product. I'm not happy with the service. We will get the part refunded but paid for no product. I'm working on getting another company to fix the machine. Not a happy customer, but thank you anyway...
Donna M,
Indian Rk Bch, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709160406583
totally dissatisfied
I was told the only thing wrong with my water softener was a clogged drain line . I already had a new one so I replaced the old one and paid for the diagnostic fee and the tech left without returning the bi-pass valve back on, when I did so water continually pours out of the drain line. I have called for a new service appt.
Steve W,
Clearwater, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707502798950
Shaking
The washer is still shaking on the spin cycle. It shook so bad the last time I had to get a plumber to fix a pipe downstairs because of all of you. Fix this.
Lisa A,
Madeira Beach, FLCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1697665161045