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12055 Pines Blvd Reviews
Read reviews from customers who used our services at 12055 Pines Blvd
Total reviews
332
Average Rating
4.8/5
Repair Technician
The service rep arrived on time, was very courteous, assessed and explained the problem, then made repair(s) in a timely way.
Mae,
Miami Gardens, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734994307447
My Kenmore refrigerator.
Rawle F. collected my $85.00 and then he informed Choice home Warrantee so he could order the parts. Choice warrantee denied the claim because the lights were dim and needed to be changed. and choice is saying that the lights are not mechanical. I requested that the refrigerator door, seal gasket need changing, Refrigerator is freezing up and a freezer panel is loose and falling down. what that has to do with lights.
Norma S,
Davie, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724804249846
Refrigerator Repair
The refrigerator slider draw is still broken. Can repair service return to fix the problem.
Violet W,
Ft Lauderdale, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697305311393
Owner
Burners now aren't working and the original issue was oven which still isn't working
Laura J,
Miami Gardens, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694265265163
Poor customer service
Technician only cared about replacing an ordered part, but cared less about what the customer asked to looked at the appliance, replying "let me do my job". Sears has sent 4 different technician and the appliance is still broken.
Carlosernes A,
Weston, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766585404505
Mini split A/C work Incomplete
Please be advised that the work was not done by the service man. He said he's not experienced on working on the Mini Split A/C unit. He said he's going to request someone who is knowledgeable of the system.
Gifford Stern,
Miami Gardens, FLCustomer service response - Dear Gifford thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726782402012
Poor performance
The tech wasn't enthusiastic to solve the problem. Provided useless feedback. He classified AC drainage is part of plumbing etc . He should not be servicing other customers AC What a waste of copay and time
Alex K,
Hollywood, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724189535987
Unprepared
Unprepared and not knowledgeable. No other words to describe the service.
MC,
Pembroke Pines, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695762089791
Technician
The technician had the wrong information to do the work.
William K,
Hollywood, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695245768321
Service was horrible
Jose had no personality which is not necessary to complete the job. However, he was cold and Kurt. He left a mess in my home that I had to clean up, and when he was asked to cover his shoes, he complied however, after giving my husband an attitude. Jose needs an attitude adjustment. He left a nasty taste in our mouth and he should definitely get some customer service training. I would definitely not appreciate if Sears sent Jose back to my home for any reason.
Kimesha F,
Pembroke Pnes, FLCustomer service response - Hi Kimesha, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694813509751