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12055 Pines Blvd Reviews
Read reviews from customers who used our services at 12055 Pines Blvd
Total reviews
328
Average Rating
4.8/5
Poor customer service
Technician only cared about replacing an ordered part, but cared less about what the customer asked to looked at the appliance, replying "let me do my job". Sears has sent 4 different technician and the appliance is still broken.
Carlosernes A,
Weston, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766585404505
Mini split A/C work Incomplete
Please be advised that the work was not done by the service man. He said he's not experienced on working on the Mini Split A/C unit. He said he's going to request someone who is knowledgeable of the system.
Gifford Stern,
Miami Gardens, FLCustomer service response - Dear Gifford thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726782402012
Poor performance
The tech wasn't enthusiastic to solve the problem. Provided useless feedback. He classified AC drainage is part of plumbing etc . He should not be servicing other customers AC What a waste of copay and time
Alex K,
Hollywood, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724189535987
Unprepared
Unprepared and not knowledgeable. No other words to describe the service.
MC,
Pembroke Pines, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695762089791
Technician
The technician had the wrong information to do the work.
William K,
Hollywood, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695245768321
Service was horrible
Jose had no personality which is not necessary to complete the job. However, he was cold and Kurt. He left a mess in my home that I had to clean up, and when he was asked to cover his shoes, he complied however, after giving my husband an attitude. Jose needs an attitude adjustment. He left a nasty taste in our mouth and he should definitely get some customer service training. I would definitely not appreciate if Sears sent Jose back to my home for any reason.
Kimesha F,
Pembroke Pnes, FLCustomer service response - Hi Kimesha, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1694813509751
The worst Service rendered!!!!!!!!!!
The service tech arrived to a working washing machine with a code and when he left the machine wasn't fully cleaned and completely inoperable. I wish I never called or got involved with Sears, this has been absolutely the worst experience that I paid for and when I called customer services was rendered with sorry let's make an appointment as we don't have anyone to help. Absolutely disgusted!!!
Andrew S,
Miramar, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692479482501
Problem not resolved
After running the dishwasher after technician left, the same problem arose. The heavy light continues to blink and the cycle is not finished.
John C,
Pembroke Pnes, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183980476