3484 NE 12th Ave Suite #3 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dan B
Charles S
David arrived in a timely fashion, diagnosed the problem, put his head down and went to work. He had a mighty tall order on repairing our machine. Through the entire process David was pleasant and eager to get the job finished in proper fashion. Nice work.
Customer service response - Thank you for taking the time to share your positive experience with us. We are glad to hear that David provided you with exceptional service and that you were satisfied with his work. We appreciate your feedback and business.
Sears Home Services on January 16, 2024
Mark R
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 03, 2024
Lew N
I will gladly rate my technician and service provided but will not agree to sharing it with the public.
Customer service response - Thank you for your feedback, Lew. We appreciate your willingness to rate our technician and service, and we respect your preference for privacy.
Sears Home Services on October 10, 2024
Attorneys L
Maybe they can resolve simple repairs but when it comes to complicated issues they just give you the run around. Forget about higher end brand appliances...thy are the worse...you end yup hours with their unknowledgeable support team and no results. They had to get a 3rd party service team to fic my miele oven and the guy that came made it worse. DO NOT use them at all. claim#: 845114
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 05, 2025
pyx L
worse company to deal with...they give you the run around and their technicians are worthless. They have sent 6 technicians and not able to resolve our refrigerator issue. Claim #: 000743512136617
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 05, 2025
humbert D
The tech didn’t have any experience with my ac unit, it’s a mini split and the first thing that he said to me when I showed him the unit was “ I’ve never worked in one of these mini spits, didn’t know how to diagnose the problem nor how to fix it.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 11, 2024
Mike W
Terrible. It wasn’t a Tech that came to our house.
Victor J
It took more than a week to have your technician to come. The window of time is a full day! The parts that my washer needed took just one day, but the technician or your system would not allow him to return before two weeks. In spite my insistence that the pump could not be responsible for the noise and malfunction, the technician said that it will take care of the problem. After three weeks I had the parts and the technician back, just to find out that on top of the pump there was another problem and my washer was not fixable. So I had to pay out of pocket 150% more than what the Home warranty promised to send because the diagnosis was incomplete, and they were not able to solve the problem. So, after a month without the washer, I found myself having to spend more money just because the tech didn’t do a thorough job to start with.
Customer service response - Thank you for taking the time to bring this to our attention, Victor. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 09, 2024
