Appointment Lookup
802-552-4364
3484 NE 12th Ave Suite #3 Reviews
Read reviews from customers who used our services at 3484 NE 12th Ave Suite #3
Total reviews
43
Average Rating
4.5/5
The tech didn’t have any experience with my ac unit, it’s a mini split and the first thing that he said to me when I showed him the unit was “ I’ve never worked in one of these mini spits, didn’t know how to diagnose the problem nor how to fix it.
humbert D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723357945425
Terrible. It wasn’t a Tech that came to our house.
Mike W,
It took more than a week to have your technician to come. The window of time is a full day! The parts that my washer needed took just one day, but the technician or your system would not allow him to return before two weeks. In spite my insistence that the pump could not be responsible for the noise and malfunction, the technician said that it will take care of the problem. After three weeks I had the parts and the technician back, just to find out that on top of the pump there was another problem and my washer was not fixable. So I had to pay out of pocket 150% more than what the Home warranty promised to send because the diagnosis was incomplete, and they were not able to solve the problem. So, after a month without the washer, I found myself having to spend more money just because the tech didn’t do a thorough job to start with.
Victor J,
Customer service response - Thank you for taking the time to bring this to our attention, Victor. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707532558026
