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3655 SW 22nd St Reviews
Read reviews from customers who used our services at 3655 SW 22nd St
Total reviews
483
Average Rating
4.8/5
Technician was very good
The scheduling process is the worst - unable to talk to a human until the technician is here and if there's prep work that should have been done lime removal of a baseboard under the dishwasher, will become known when technician arrives and it's too late - so Technician was unable to look and diagnose and we paid for the visit and the rescheduling process is totally unclear and will be again with automated systems w/o the ability to explain anything.
Kavian G,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764724377852
No one showed up. Cancelled by technician?
Technician did not show up. Technician Called could not understand everything he said except for do not work on AC, then said something garbled and hung up. Then get text that order was completed. Deductible prepaid. Called Sears very hard to do, keep getting an AI computer.Several calls and hours later. Finally find how to get a human. Still 10 days later and up to 4 so far appointment dates and being billed the pre pay deductible again, Appointments being cancelled by technicians, who are not showing up and getting texted order completed. So now have to start all over again to get appointments and credit for payments ? ?
David P,
Miami, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761860860942
Sears repair is a rip off
Had an issue with my kenmore dryer. Technician sent by Sears quoted 400 for part and 200 plus for labor. Called a local repairman part was 90 bucks plus 180 labor. Trying now to get my 140 diagnostic fee back and all I get is an AI chat. Too bad, used to love. Sears. No more.
Dyanne H,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752098193584
Disappointed
The tech arrived, performed the replacement. We tested the water dispenser. It worked. He then left, after giving me the instruction to run a gallon of water through the lines. He left. I followed his instructions. Water started leaking from the refrigerator. I called the tech. He told me he used the old connector, and didn't have a new one on his truck. I was told to call Assurant and request a recall. Meanwhile I have a refrigerator leaking water all over my floor. Not at all pleased.
Obie S,
Coral Gables, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747183496460
They left the old part in my property!
Totally unacceptable. Not the type of experience expected. And this without mentioning that it took 3 different appointments to make this repaair happen due to lack of coordination on your end.
Juan C,
Miami, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745963041110
Horrible service
I was told two days in a row to wait for a technician to come and repair my AC system in my apartment. Both days the technician for some random reason would cancel the appointment and act like he had come by. I have never written review before. But this is outrageous and really needs to be corrected and looked into
Adonis G,
Miami Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740611381919
Technicians that don't report the correct job code
Horrible. Refrigerator cannot be fixed and should be replaced according to protection agreement and they keep sending technicians that say the same thing and they're not reporting in the Job code - non-repairable so that fulfillment could replace it. That's all that they're waiting for. It's a shame how you guys treat your loyal customers
Marissa R,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726783006819
made things worse
nice polite man but he didn't fix the dishwasher in fact now I have a bigger leak from the dishwasher and had to call an emergency plumber about 2 hours after the tech said the leak was fixed
Ruth S,
Miami Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1719350871619
Sub PAR Service
Technician refused to perform standard maintenance services as per Master Protection agreement after being advised by customer service representative that services were covered.
Collette O,
Miami, FLCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1718486813244
Horrible service
Tech never showed up and yet you claim that he came and fixed the Washer or dryer This is total Nonsense
Mukesh N,
Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706145829497