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3655 SW 22nd St Reviews
Read reviews from customers who used our services at 3655 SW 22nd St
Total reviews
479
Average Rating
4.8/5
Sears Dryer Service
Sears Tech was terrific. He explained everything he was doing to repair my dryer and when he left the dryer was as good as new. Thank you, Juan.
Terry G,
Miami, FLGreat technician
Thorough and knowledgeable. Goes above and beyond. Kind and courteous.
Keith W,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719869376962
Contradictory Diagnosis
Did not seem knowledgeable. Contradicted himself on possible diagnosis and gave very different and opposing diagnostics with explanations that didn't make sense. At the end, the dishwasher is still the same, same issue, no clear diagnostic. Waste of money and time!
Priscilla C,
Miami, FLCustomer service response - Priscilla , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780350554621
Still not working
The gentleman was very nice but the repair lasted 1 cycle & the same thing is happening.
Raul S,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092745271
Terrible service, provided no support
Terrible service, provided no support Technician was basically there to charge the fee. They don't care about helping. Waste of time!!!
Jennifer G,
Miami, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767737459140
AC issue NOT FIXED
The tech indicated that he does not have experience fixing the type of AC unit in the apartment.
Maria T,
Miami Beach, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765239320091
Technician was very good
The scheduling process is the worst - unable to talk to a human until the technician is here and if there's prep work that should have been done lime removal of a baseboard under the dishwasher, will become known when technician arrives and it's too late - so Technician was unable to look and diagnose and we paid for the visit and the rescheduling process is totally unclear and will be again with automated systems w/o the ability to explain anything.
Kavian G,
Miami, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764724377852
No one showed up. Cancelled by technician?
Technician did not show up. Technician Called could not understand everything he said except for do not work on AC, then said something garbled and hung up. Then get text that order was completed. Deductible prepaid. Called Sears very hard to do, keep getting an AI computer.Several calls and hours later. Finally find how to get a human. Still 10 days later and up to 4 so far appointment dates and being billed the pre pay deductible again, Appointments being cancelled by technicians, who are not showing up and getting texted order completed. So now have to start all over again to get appointments and credit for payments ? ?
David P,
Miami, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761860860942
Sears repair is a rip off
Had an issue with my kenmore dryer. Technician sent by Sears quoted 400 for part and 200 plus for labor. Called a local repairman part was 90 bucks plus 180 labor. Trying now to get my 140 diagnostic fee back and all I get is an AI chat. Too bad, used to love. Sears. No more.
Dyanne H,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752098193584
Disappointed
The tech arrived, performed the replacement. We tested the water dispenser. It worked. He then left, after giving me the instruction to run a gallon of water through the lines. He left. I followed his instructions. Water started leaking from the refrigerator. I called the tech. He told me he used the old connector, and didn't have a new one on his truck. I was told to call Assurant and request a recall. Meanwhile I have a refrigerator leaking water all over my floor. Not at all pleased.
Obie S,
Coral Gables, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747183496460