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1201 S Dixie Highway Reviews
Read reviews from customers who used our services at 1201 S Dixie Highway
Total reviews
131
Average Rating
4.4/5
Falco O,
Our technician was so professional and kind. Very knowledgeable, patient and thorough. He explained all of the options and spent time ensuring the repair was effective and also cleaned the area where he was working, which is so nice! I would highly recommend this service in the future!
Stephanie H,
Customer service response - Thank you so much for your kind words! We are thrilled to hear that our technician provided you with excellent service. We appreciate your recommendation and hope to assist you in the future.
Sears Home Services on 1707207152601
David F,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1746400267099
The service technician was knowledgeable and pleasant. My only criticism of this service is that I received EIGHT texts or emails confirming this appointment. I realize that the company does not want to arrive and find you are not at home. It is lost time and money to them. For the above stated reason, I would not use them again. I hope that the refrigerator is going to be working properly again. Also, I would have preferred that the technician who came originally and diagnosed and tried to fix the problem, be the same one who came to complete the job
Jan J,
Customer service response - Thank you for your feedback, Jan. We apologize for the excessive notifications and the change in technicians. We hope your refrigerator is now working properly and appreciate your input for improving our service.
Sears Home Services on 1736999880895
Did not arrive within stated arrival time - other than that Verley was great - solid workmanship and customer skills. Sears Appliance Repair: Washer motor delivered to my residence arrived in partially open box - you need to give your parts supplier feedback to do a better job of packaging sensitive electronic items!
Ted G,
Customer service response - Thank you for your feedback, Ted! We apologize for the delay and will address the packaging issue with our supplier. We're glad to hear Verley's workmanship and customer skills were appreciated.
Sears Home Services on 1736400030097
Technician was 4-5 star but the fact that there is no way to actually speak to a live person for particular needs is most frustrating. Not sure I would use Sears repair again for that reason.
Mark R,
Customer service response - We appreciate your feedback on the technician's performance and apologize for any frustration caused by our communication process. We're constantly looking for ways to improve and your input is invaluable to us.
Sears Home Services on 1718676002713
Eric M,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1708271224099
Marvin G,
This is my 3rd experience. The technicians are very qualified, and courteous. The automated scheduling system sucks, the technicians agree, and the poor quality is consistent over all my appointments. Be prepared for frustrations trying to talk to a human, trying to schedule an earlier visit when the repair part arrives a week early, and having the automatic system reschedule you by canceling the day's appointment, and rescheduling it the next day without your approval! This after I hired someone to be there because I was not able. Just terrible, frustrating impersonal scheduling experiences.
Orhan S,
Customer service response - We apologize for the trouble you've faced, Orhan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738469619461
I'm done buying Craftsman for life. 40 yrs wasted.. You have to scan a QR Code Take pics then told to mail all tools 51!!! to them. After taking useless pictures, 3 days worth of emails, worst experience ever. Don't buy craftsman anything its made in china now not usa sadly. went to all local craftsman retailers and employees had no intrest in helping exchange even one tool at all 3 in person unbelievable experience. I will be getting rid of ALLL my craftsman tools now once replacements arrive.. god willing. Expensive for nothing
Gsxr J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771808084903
