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10302 Southside Blvd Reviews
Read reviews from customers who used our services at 10302 Southside Blvd
Total reviews
544
Average Rating
4.6/5
No show but reported as completion of service
The technician didn't show up for the appointment He has submitted the report And I have received this survey
Kathiravan P,
Jacksonville, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741301039227
Never again
Over 6 weeks without washer. Technician replaced every part available on it. Used to get service quickly but this took way to long should have been replaced that's why I have contract. Supposed to get credit have not seen it yet. Will not renew contract and to think I used to praise them. No more. Took a month to get oven repaired. Not enough technicians to cover all the appliances anymore either. Washer tech was great but supervisor who kept telling him to replace parts which kept extending work needs to reevaluate his judgement on this. You lost a customer.
Sheree S,
Fernandina, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741136543652
Not repairing and not documenting
He has visited us two times in two weeks and did not document the diagnosis details he shared with us The part is not available to repair and he didn't document the information so I need to schedule one more appointment and the repair is not done
Kathiravan P,
Jacksonville, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741041217798
Not complete repeat
Not completing the job Wait for two weeks more Not happy
Kathiravan P,
Jacksonville, FLCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1740176793356
Refrigerator repair
I waited months because of the constant rescheduling and then when the technician replaced the computer panel the replacement did not work. My refrigerator still does not get cold enough to put food in it. I've been living out of small dorm style refrigerator since September
Jenifer L,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1731538745015
1
I don't think he was knowledgeable with the work that he was doing in replacing my damper AMS. And using all the parts that came with the I assembly.
Elliott M,
Jacksonville, FLCustomer service response - Dear Elliott thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730758437255
not worth service call and not happy cusotmer
he is good as person but in my point of view if you technician then do analysis issue properly and provide resolution. first step he just took pic and see dust on coil which he can clean but instead of clean he stop furthe check and told he can't do anything since coil is dirty. i did clean myself by spray coil cleaner and it was just dust which is normal on any air condition. Air condition function is to move whole house so its normal to had dust on it. as techniciant they should wipe dust and do further troubleshooting and resolved issue. if you pay $$$ service fee for just take pic then its not worth service call.
smileplz,
Jacksonville, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1725139348595
The problem wasn't fixed.
The problem wasn't fixed. Can someone please call us back ASAP.
Tiffany W,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] Thank you.
Sears Home Services on 1724976430427
Wrong Time
Ireceived tow e-mails saying that a technician would be at my house between 2:55 and 3:55 pm. The technician arrived at 11:45 while I was at a dental appointment. I had cancelled a doctor's appointment at 3:30 so that I could be here when the technician arrived. When he did arrive, not at the appointed time, I could not meet him in time and he said I'd have to reschedule and hung up the phone. I need a repairman TODAY!!
Dorothy F,
Ponte Vedra Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721683256778
No show
Called wrong number on file. Didn't show up or knock and completed the work order without doing any work. Now I have to reschedule!
Clayton C,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721347513555