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10302 Southside Blvd Reviews
Read reviews from customers who used our services at 10302 Southside Blvd
Total reviews
544
Average Rating
4.6/5
Ignored the issue
My microwave has an intermittent issue with making a loud electrical "pop" while in use. This is clearly not safe. After a quick component check and 5 second test, he deemed the microwave to be without an issue. I'm shocked that this intermittent issue is being ignored, especially since I paid to have it repaired.
David G,
Saint Johns, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757973149794
Today's service call
This was a total waste of time. The technician did nothing to help and was also disco courteous.
Mark C,
Jacksonville, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757368521872
Poor unacceptable service
I was given a 8am to 5pm service window. I skipped work and waited ALL day for the technician to arrive. The technician finally arrived at 5:45pm (outside of the arrival window) and with the wrong part. And upon seeing signs of an insect infestation, refused to service the dishwasher. He did provide me with the part number and I am now having to seek alternative means of getting my dishwasher repaired. This may very well be the last straw for my relationship with Sears Home Services.
Mark M,
Jacksonville, FLCustomer service response - Hi, Mark, we would like to provide you with some assistance regarding the dishwasher issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1754957405640
Nice, but not very knowledgeable
The technician had to make three trips. The first trip he ordered the wrong parts because he did not listen to me when I'm described the problem. The second trip he ordered the new part and we had to wait another week. The third trip he ordered a part that he said didn't fit. He fiddled around for three hours. And now four days later, my refrigerator is freezing everything!
Chung-hae C,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1753308643728
Rude
I told James that I requested that both AC units be looked at. He told me he can only look at one. I asked him to let me call my warranty company to verify. He said he is only doing one and he proceeded to walk out. He wasn't pleasant at all and he was smelly. I don't want him back on my property as he was very disrespectful!
Julieth R,
Jacksonville, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752184582008
Repair did not work
Tony himself was great but he left, I out clothing into the dryer and 8 minutes later, it stopped working. There is no human I can call to get this resolved.
Jill C,
Atlantic Beach, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1751581469763
Do Better
As usual he did nothing, useless. Didn't even try. Wasn't here 5 minutes.
Eric F,
Jacksonville, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749851704873
HVAC making rattling noise like a scooter starting
He did absolutely nothing to identify the problem in the Air Conditioner HVAC and was only interested in the deductible first. Never any contractor asked me any money without identifying the problem and therefore asked him to leave. Also my appointment was for May 6 and he came on May 5. In short he did no work.
Piyush I,
Saint Johns, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1746481728718
Very bad service
I am with out AC for 2weeks now. This tech came here twice and when he came first time on 16th of April he did not even submit the report to choice home warranty. He was not able to identify the problem or even explain why the ac is not working , he said he will comeback in 2 hours and he came back again today after 5days to write up the report and he said he submitted the report to choice home warranty. And they will call me in two hours . He did not provide any information on the issue . I called choice home and they said there is some line leak . This tech is not recommended for any clients
Kalyan P,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745281917685
No show and forgery
Technician didn't show up And signed the paperwork in my name and recorded as if the service was complete
Kathiravan P,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741396165848