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10302 Southside Blvd Reviews
Read reviews from customers who used our services at 10302 Southside Blvd
Total reviews
544
Average Rating
4.6/5
Tech was fine—-everything else sucked
So I'd like to start off by saying that Tony, the technician, was a nice guy and did his best to resolve the issue. The problem stemmed from an entire day of missed arival windows, and then the following day being told that it would cost more to fix a washing machine then just replace it somewhere else. It was just overall a really disappointing experience.
Amanda J,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778276174272
Wonderful Technician!
Technician was super nice. Seemed like a very wonderful person. Went to work. , cleaned out drain, very polite. Unfortunately, that was only part of problem. AC is still leaking. I'm sure he did what he thought was needed. I would call and get him back out here to see what the problem is but it took 3-4 WEEKS to get him here. Not to mention the fact that Sears has NO humans and now relies on AI to 'talk' about everything. Or, I get someone in another country with a BAD connection and barely understands English. After 25 plus years (that's almost $25,000) with Sears Warranty, I think I QUIT!!! You've made it too hard. Now, I need to find a technician to fix my AC and other appliances.
Patsy S,
Jacksonville, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749592862280
Whirlpool dishwasher
After a few service calls, the technician was able to correct leak on our dishwasher. Hopefully this will fix the leak in the door by replacing the lower spray arm where it separated. Upon replacement It seems to be corrected now as well as replacing the door seal. Most likely the door seal would need to get replaced, but they did it anyway.
Danny B,
Yulee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741045511402
Communication
He came over and checked AC he told me he will take care of everything. My AC motor is under manufacture warranty so he told me he will order new one and I just pay labor fee about 160. He told me he will be back but after 20 mins he stayed in his truck then just drive away. I was expecting he come back give me some information what should I do next. The AC not working and I was stucked. I feel like I paid fee but no service provided.
Kathy Z,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726700377335
Supposed to be a Preventative Maintenance
The PM was not performed, he clearly had knowledge but didn't inform me that because my floor wasn't level he wasn't doing the pm. Had to call the warranty company to find out our ticket was still open and they would come back once we leveled the floor. The lack of communication was frustrating. I wish him well in his retirement as he indicated he was retiring tomorrow - he clearly wasn't wanting to be here. We will call for return service AGAIN as this is the 2nd attempt at getting this pm done.
Richard H,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1720733603362
Poor timing
Called me in the am to confirm 1-3 arrival. I called him at 4:30 when he had not arrived. We had an 8-5 window which kept me housebound today. I understand jobs run long but knowing I could have gotten some things done would have been nice.
Heather R,
Jacksonville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707428059871
Fridge still not working
Tech worked very hard on my fridge but the end result was still a hot fridge. We are very disappointed.
Erik O,
Ponte Vedra, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695850573119
No communication
Service technician seem to be fairly knowledgeable. However, there's sketchy or no communication as to when they're coming or if the parts are going to be delivered to the home or to the shop and then they bring them. Waited two days hoping they were coming and when they did show up, I was not notified. I'm not criticizing the technician. I'm criticizing the AI portion of the business. Not being able to deal with a human being is something I'm not going to ever get used to..
Danny B,
Yulee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776981411591
Very unprofessional
Tech spent less than five minutes evaluating ice maker issue. Stated that someone had "pulled" the ice maker from the back of the freezer and it could not be reattached. This is a new unit that your company installed last June and had to come back to make adjustments three times after installation. No attempt was made to fix or reattach the unit. Tech was unprofessional, made no attempt or suggestions to state how to fix and left within five minutes of arriving.
Michele U,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1772171120977
Refrigerator
I wish I could give this zero stars!!!! Technician never showed up on 10/29 for appointment even though the portal said he arrived. Fridge still isn't fixed, spoke with my home warranty and they reached out to sears supervisor who was going to escalate and reach out to me, never received a call!! I have since reached out again to my home warranty and now have a 4th appointment scheduled for the same issue that has been ongoing since 09/01 when the technician originally told me it was the compressor which by the way was on his truck at the 2nd appointment that he stated to see if smaller parts fixed the problem if not he would return and replace compressor.
Sibyl B,
Yulee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762380488283