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901 N Federal Highway Reviews
Read reviews from customers who used our services at 901 N Federal Highway
Total reviews
240
Average Rating
4/5
10/29/17 update: The problem is back, so I'll be calling Sears again. Our 8 year old refrigerator's thermostat wouldn't shut off. The tech knew exactly what the problem was and had a replacement sensor in the truck. All's well!
Scott K,
Customer service response - Hi there Scott! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! ^ AB
Sears Home Services on 1513252800000
Adam G,
Customer service response - Hi there Adam! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! ^ AB
Sears Home Services on 1513252800000
The service was prompt and he went the extra mile to make sure the repair was made and that my maintenance was up to date. Great Service!
Marlene L,
Customer service response - Hi Marlen! We are so glad you have had a delightful experience with our service! We look forward to serving you again in the future. ^OC
Sears Home Services on 1513252800000
Keith M,
Customer service response - We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! ^OC
Sears Home Services on 1544788800000
Satisfied as usual
Dominic V,
Customer service response - We are pleased to hear you had a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! ^OC
Sears Home Services on 1544788800000
Fred H,
dan B,
Customer service response - We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on 1544788800000
Timely and professional. What more can you ask for?
ilene S,
Your Tech Ray Nunez was amazing. He is honest and told me and showed me how your tech from 3 years ago misinstalled my Oven so that it is now pulling out of the cabinet and ruining the cabinet trim. The oven was NEVER leveled and sits on the drawer beneath it - a disaster!!! I have a 5 year Master Protection Agreement and got a huge argument when I called for service now. They kept sending me to the Phillipines 2-3x. The mistake became more and more apparent over time. Ray told me to contact Corporate and ask for them to pay for the cabinet repair and reinstall the oven. If you get a tech like Ray all is great. But if you get the first man who came, FORGET IT!!
Lydia K,
Technician came out and said it was just turning the water on and said it was fixed but it was not - still not working properly - had to call and schedule for someone to come back.
Maggie N,
Customer service response - We are sorry to hear about your frustrations in regards to it not working after the technician came and then having to schedule again. Your time is valuable to us and we never want a customer to go unsatisfied. We will use your feedback to address the issues you have mentioned, as we always aim to improve the quality of our service. Thank you for taking the time to let us know your thoughts and for providing us your feedback
Sears Home Services on 1513252800000
