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901 N Federal Highway Reviews
Read reviews from customers who used our services at 901 N Federal Highway
Total reviews
248
Average Rating
4/5
Fred H,
dan B,
Customer service response - We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on 1544788800000
Timely and professional. What more can you ask for?
ilene S,
Your Tech Ray Nunez was amazing. He is honest and told me and showed me how your tech from 3 years ago misinstalled my Oven so that it is now pulling out of the cabinet and ruining the cabinet trim. The oven was NEVER leveled and sits on the drawer beneath it - a disaster!!! I have a 5 year Master Protection Agreement and got a huge argument when I called for service now. They kept sending me to the Phillipines 2-3x. The mistake became more and more apparent over time. Ray told me to contact Corporate and ask for them to pay for the cabinet repair and reinstall the oven. If you get a tech like Ray all is great. But if you get the first man who came, FORGET IT!!
Lydia K,
Technician came out and said it was just turning the water on and said it was fixed but it was not - still not working properly - had to call and schedule for someone to come back.
Maggie N,
Customer service response - We are sorry to hear about your frustrations in regards to it not working after the technician came and then having to schedule again. Your time is valuable to us and we never want a customer to go unsatisfied. We will use your feedback to address the issues you have mentioned, as we always aim to improve the quality of our service. Thank you for taking the time to let us know your thoughts and for providing us your feedback
Sears Home Services on 1513252800000
Sandra G,
The tech was excellent. Efficient, informative, thorough. However the lower storage drawer needs further repair or replacement. He added his findings to his report. I'd like to know what the next step is and when this will be done. Robert Maiorino
ROBERT M,
Customer service response - Thank you for your 5 star rating! We thank you for your business, and look forward to assisting you in the future. ^OC
Sears Home Services on 1544788800000
Excellent service and attention from Reggie. Left everything clean and did a super job. Gave good advice for the future.
Nancy B,
Aaron K,
Cody C,
