901 N Federal Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susan M
Very happy with our technician and hopefully made the right choice by having our refrigerator repaired. We love ;our fridge and didn't want a new one.
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 14, 2023
Charles M
Service man went above and beyond to get my range repaired on the same day. He picked up part and worked late. Did a great job.
James F
He was excellent and kind.
Captain C
From start to finish this tech really resolved our issues. He was a gentleman and is extremely good at what he does. Resolved our issues on the very first attempts.
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on July 14, 2023
John D
Shawn the technician was professional and knowledgeable and would not give up on the CAFE refrigerator issues and much appreciated work , took several visits but Shawn would not give up on the repair. Working great now.
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on July 14, 2023
Marie W
I am thankful for DUNIESKY A Carvajal, the technician that was sent to my property. First off he called with a pretty much exact time of arrival. He took his time to listen to me explain what was going on with the AC. He located the problem and explained to me what was happening with the unit. And what needed to be done to fix it. He was very patient , honest in my opinion, respectable and carried himself approachable. If I ever have to use Sears again I hope he is the one to come back. Oh he spoke English so we didn't have communication barriers which I truly appreciate. DUNIESKY represented your company exceptionally well. He is a keeper (food for thought)
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on July 14, 2023
Christine G
I called Sears after a local company wanted to charge $500+ (they said because of the price of the part) to fix my dryer. Ismael came on time when scheduled. He communicated well with me about when he would be arriving. He arrived, and promptly fixed my machine, and the part was $17.00. The total bill was less than $150.00 (I have the home warranty). He even cleaned out the vent and removed all the clothes that had fallen behind there for years. I am so pleased with his service and that of Sears.
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on August 14, 2023
Calmmed H
He was on time, so friendly, so helpful and knowledgable and seems to have gotten the problem solved, at least in the immediate present,
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on October 14, 2023
Eve S
David called to provide his estimated arrival window. He arrived in the earlier part of the scheduled window which was a plus for me. He was professionally dressed, neat appearance and had all of the tools to complete both scheduled jobs. My washer needed all four suspensions replaced and the dryer was a routine maintenance. He worked effectively and efficiently and just like that both jobs were completed. Just as neatly as he rolled in he neatly rolled out leaving my laundry room tidy. He thanked me for being a valued Sears customer and was off. Thank you David! Thanks Sears! P.S. - I purchased the 5yr. plan at the time of purchase (Kenmore Washer & Dryer) before the closing of Searstown in Fort Lauderdale, FL. It was totally worth it.
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 14, 2023
mm954
Searstown is almost history. This was the Auto center. They started on the main store too