901 N Federal Highway Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4/5 (243 reviews)

Hildy R

October 19, 2024

Rating is an average of: 1) Service rating of 5 I was able to schedule an appointment within 24 hours of my call. The service technician was perfect and did a professional job. 2) Price rating of 1 The repair required a $26 part and less than 15 minutes of time. I was charged $420! Totally ridiculous! I would not use them again!

Source: Google

Customer service response - Thank you for your feedback, Hildy. We apologize for the pricing concern and appreciate your honesty; we'll take this into consideration to improve our services.

Sears Home Services on October 20, 2024

Jan M

April 23, 2016

The tech knew what he was doing when replacing the water filter housing, but when he put the filter cartridge in, I had to tell him how to turn and attach the cartridge "handle" so it would lock the filter in place. Everything is working appropriately now. I was not happy, however, with the ambiguity regarding the cost of labor and how the minimum $95 service charge was supposedly applied to the labor costs. The tech gave me a price for labor of $219. which seemed outrageously high for this job, but then when he gave me the itemized receipt for the repair, it showed the $95 fee under labor costs as separate from the $124 labor charge for replacing the water filter housing. So it appears that the $95 fee didn't go towards reducing the cost of the labor for the repair as my work order confirmation form said it would. I called Sears Customer customer care solutions about this and the rep. said the receipt she had on her computer only showed the total $219 charge for labor not the separate charges that I had. She said that the $95 had been applied to the cost of labor, which would have even been higher without it. I had to take her word for that because there was nothing to indicate on my bill that the $95 was applied toward the labor or cost of the parts. I have been a loyal Sears customer for 25+ years and this is the first time that I wasn't satisfied with the answer and resolution to my question.

Source: Google

Laura P

December 06, 2016

Very expensive!

Source: Google

Laura N

June 11, 2017

My service on 5/31/17 was a re-call for ineffective service received 5/18/17. The technician was courteous but declared that my problem wasn't the part replaced on 5/18/17. He declared that my dryer was not repairable. Suggested that I call for a refund on that service from 5/18. This has become a nightmare. I will always try to NOT use Sears service if possible. They charge $79 just to come out and then if they actually do anything it's another $100+ for labor alone. And the price for any parts is jacked up simply because they installed it and is supposedly covered by a 90 day warranty....and trying to get your money back becomes a nightmare.

Source: Google

Customer service response - Good morning Laura- We are terribly sorry to hear about your situation. We would like to look into it for you. Please email me at SHSSocialCare830@searshc.com with your name, address, and phone number associated to your account and I would be glad to look into this.

Sears Home Services on December 14, 2017

Frank M

June 30, 2018

I was scheduled for service between 8:00 am to 1:00 pm but the tech never showed. He called at 2:00 pm and told me he was running late and would be at my place by 4:00 pm. He didn't make that appointment either. I finally canceled and rescheduled for between 8:00 am and 4:00 pm the next day. Which meant I wasted the whole day waiting for the tech today and had to stay home all day waiting for the tech again the next day. The reason I'm giving the rating of 3 in stead of 0 is because I was the tech arrived at my house at 08:30 the next morning. And I was very satisfied with the services he performed at that time. I will use this service again but I hope they can find a way to prevent no-shows in the future. Thanks.

Source: Google

Charlotte W

August 26, 2018
Source: Google

steve B

August 30, 2018

Three stars; the report: some good / some not so good. The repair was under warranty. The compressor on a 2 year and 11 month old refrigerator which was under a 3 year maintenance contract, died. (Whew!!) I called Sears warranty services and a local service company came out promptly and diagnosed the problem. The two missing stars is for the bumbling and bobbling in the supply chain to get a new compressor to me. It took just over three months to get the refrigerator back into service. The first compressor was delivered to the service company after about six weeks of waiting. It was the wrong model. The remainder of the seven more weeks was spent waiting and calling Sears for help. It finally arrived. Obviously, we needed a refrigerator before 3 months elapsed. I purchased a new refrigerator as soon as the service company indicated that the compressor was not a stock item with Sears. (Good question: why not??) Ultimately, I have two refrigerators now. One 3 months old and one 3 years and 3 months old. Yes, the repair was made about 10 days ago and all seems well, again.

Source: Google

Dennis S

April 02, 2019

First visit did nothing just got on phone and conversed with someone and then said needs to order power supply 7-10 days (that was problem reported) then waited 2 weeks never heard back had to call service provider to get him to come

Source: Google

Customer service response - Thank you for taking the time to let us know about this Dennis! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number associated with the order to SHSSocialcare@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter

Sears Home Services on December 14, 2019

Steffi P

May 10, 2019

Nice Service Person, but didn't know the model that we have and couldn't answer detailed questions (reverse osmosis, filter choices). Asked if we wanted the wheels locked and we thought that would be ok. But he didn't check to see if the fridge would move when opening the doors. When he left we checked and you can't open the freezer section without holding on to the fridge because it will roll.

Source: Google

Customer service response - Thank you for taking the time to leave us your feedback and rating. We thank you for your time and hope to assist you in the future.

Sears Home Services on December 14, 2019

Gerry P

November 29, 2020

The tech was competent and professional. The scheduling process was inflexible and insensitive to the customer's needs. We were made to wait for ten days without a refrigerator because they could not have the part delivered and the second visit scheduled any sooner. Sears was far more expensive than their local competition. I will not use them again.

Source: Google

Customer service response - Thank you, Gerry P, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

Sears Home Services on December 14, 2020

Average Rating: 4/5 (243 reviews)
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