455 S Indiana Ave Reviews

Tech no show just canceled appointment no explanation and no call big 0 stars

Can not rate, cause technician never called or responded to the text they sent and have not heard from the tech.

Technician showed up without notifying prior to time of arrival, rang the bell, waited three minutes and left. Marked job complete after. Said the $150 covered their trip cost even when they didn’t do the job. Absolute Theft and fraud. Disputing now with credit card.

No one showed up. Someone was here all day long and I got sent a text saying they were in the way at 4:30 when they should have called in the morning but still no one showed up even after that but yet I get a service ticket saying that they stopped by? Not true!

August 5th 2026., the technician was not able to fix or order parts to fix our ice maker and recommend for us to look up a Samsung class lawsuit for somewhere on the internet and stated that is all he would be able to do and for us to defrost the unit as often as possible to see if we could fix it or to use a hair dryer on low to melt the possible frozen ice inside the ice maker. Many of times during his diagnosis he referred to watching videos on YouTube to assist him in the diagnosis and repair. This was very disturbing to me. I as a homeowner could do that myself but I wanted a professional. Very dissatisfied and will be canceling our membership and any future services with this company. Regarding the repair of the range, the technician ordered the wrong part and then told me he was going to have to re-order the correct part again and he now needs to set up a third appointment for when that part arrives. During our conversation he stated that he needed to go out to his van and came back and told me he “found” the needed part in his van. He then began to install the needed range switch part he “found”. Once installed the new switch still did not work. He then told me again he will need to come back with a new part. As he removed the new switch he just installed he discovered that it was not properly connected. He then reconnected it and then it worked. This is the worst experience we have ever had with any technician and for this reason we will cancel all services through Sears. The technician said good luck getting a hold of anyone since it is all AI.

So glad you asked. I waited almost 5 months for my range to be fixed. 2 wrong parts ordered. I got the stove back Wednesday the 20th. With a bubble in the plastic on top of the stove. You have great repairman. They did their best to make me happy. Not much. Should have given me one free. Have purchased all my appliances from you. Washer and dryer, dishwasher, and refrigerator. I tried all this time to find someone to talk to. Got you a lot of 800 numbers that nobody answers. I even ended up paying $46 do just answer. Pay me back anytime. And you are raising the price of the home repair services. I will pay it until it runs out if not sooner. Only thing good about you is your repairmen. I doubt you care, but you now have a company that used to be the best. Seems like those days are over. Feel free to put this review any place you want. I’m not really finished with how I feel. I will never even look at your Website again and I love to talk. Leigh Calitri

First technician closed ticket by lying and saying refrigerator was fixed. Second appt never showed up and no message. Third appt never showed up and no message. BBB will be notified