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9565 W Atlantic Blvd Reviews
Read reviews from customers who used our services at 9565 W Atlantic Blvd
Total reviews
129
Average Rating
4.6/5
If I could give a zero I would. Sears has went downhill over last 30 years. Everything is outsourced customer is in the Philippines. I have been without a dishwasher over a month. Everyone promises it will be replaced under warranty cause parts are no longer available but no one has done a thing. Logged over 39 hours on phone with sears 27 people and still at square one. Run!!!!! Never use them! I will not be renewing my contract after 30 years!!
Karla M,
Customer service response - We apologize for the trouble you've faced, Karla. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730360375527
Terrible. Will not use again. After Sears asked and I supplied them with all the information on the warming drawer I needed service on, they showed up looked at it for 10 minutes and said they couldn't source parts. That'll be $129. Waste of time.
Doug S,
Customer service response - We apologize for the trouble you've faced, Doug. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728801947710
My fridge broke down. I had an appointment today, took a day off work, from 1 - 5pm. It is 8pm NO ONE SHOWED UP! I called 5 times, given a run around all day, was told each time the tech will call me in 1 hr, and no one called or showed! I was told the tech came and I was not home, at 7:20 and that is a lie! Horrible horrible!
Tam T,
Customer service response - We apologize for the trouble you've faced, Tam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724810991512
It would be nice if the technician actually shows up. This is the 2nd time a scheduled appointment and no show very very unprofessional would never refer
Andy M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357871418
Raphael G,
Customer service response - Hi Raphael, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1721390520579
Wish I could give 0 star. Horrible workman Jossy is the worst there is Poor workmanship. A numb scull. Rude,unprofessional. Doesn't have a clue . Doesn't help customer. Just a horrible horrible experience with this guy.
J B,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720150318339
STAY AWAY FROM SEARS! They sent a repair technician to fix our freezer. A part needed to be ordered and we had to pay for the part and service up front, in full. Part was to be delivered withing 5-7 days. After the service person left, we got a call from a different Sears service tech saying he was at our front gate to fix the problem. I told him their rep had just left. So, after ten days we called Sears and found out that the second technician decided to cancel the ENTIRE order and the part never showed. I guess he was ticked off. We told them we’d get someone else to do the repair. They said we’d get a refund on our credit card. Refund never came so we started a dispute through the card company. This is a very dishonest and vindictive company. DO NOT TRUST SEARS.
steve S,
Customer service response - Thank you for taking the time to bring this to our attention, steve. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710740348702
Robert W,
Customer service response - Hi, Robert, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1707175702996
Terrible. Tech was arrogant, uncooperative, and rude. Could not fix the problem and would not put it in the report even though he was here 3 times causing me aggravation and 3 freezers full of food. Said he would not put that it was unrepairable in the report because he would get fired. Finally had to. throw him out out of my house.i have had a refrigerator that has not gotten under 50 degrees in at least 6 mos. They have been here 7 or 8 times trying to repair. It is know to be a defective model and Sears is stinging me along. They are not living up to their contract I cant keep milk more than a day. They used to be a good service. Not any more
Nick M,
