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27001 US 19 N Suite 8520 Reviews
Read reviews from customers who used our services at 27001 US 19 N Suite 8520
Total reviews
163
Average Rating
4.7/5
Review Title: Terrible Experience with Sears Home Services I am beyond frustrated with Sears Home Services. I prepaid for a refrigerator repair over five weeks ago, and I still don't have my refrigerator ! This has been an absolute nightmare. Two weeks ago, I reached out for an update and was told my case would be upgraded to urgent. I was assured that someone would get back to me soon. Well, here we are, two weeks later, and still nothing! It feels like I’m just being ignored. Not only do I not have a refrigerator, but they also have my money. It seems like no one at Sears cares about the situation or my inconvenience. I just want my appliance fixed and some communication about what’s going on. If you’re considering using Sears Home Services, I strongly advise against it. Save yourself the hassle and go with a company that values its customers. Repair order number: 000743510612984. I hope someone reads this and takes action, but at this point, I'm not holding my breath.
Frank T,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724031863095
Don't ever use Sears Appliances Repair. Their labor charge is equivalent to buying a new one. Please don't waste your time and money on them.
John L,
Customer service response - Thank you, John, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707365396036
Marcus was the only thorough technician out of all the guys who have come out in the last 4 months. Today was the 10th service call since we first called Sears in June! It has been a fiasco trying to get our dryer repaired. It's running now and I hope this nightmare is over for good. I'll be canceling my contract with Sears Home Warranty as soon as I'm positive the machine is working. I'm finished spending hours on the phone with this incompetent company.
James W,
