27001 US 19 N Suite 8520 Reviews

Ryan Lamont was positive, professional, proficient and He went above and beyond our expectations while repairing & cleaning our appliances. Kudos to Ryan. He sets the bar high!

The service technician was very knowledgeable. They had been assigned by Choice home warranty company. For a $65 repair fee. Unfortunately, the water line to the ice maker is not something they repair on refrigerator. Very disappointed. They advised the warranty company for me. So I actually need a plumber. I paid the Sears fee.They are very nice men.

Errol was given the unpleasant task telling me the wrong part had been sent. He will make my next appointment for the real repair!

We call this company for our LG washer door latch problem showing DE - 2 problem. We gave them thorough details in advance exactly what the problem was online and on the phone and when the technician got here within a 5 minutes exam, he told us that to have it repaired, minus the waived 139.00 service call fee, it would cost us $624 to repair. And we looked online for a brand new LG washer is $642!! An easy decision not to repair. This no service visit cost us $148.73!! Never, Ever again will use or recommend the company to anyone!!

when i called to set an appointment i was told the fee was $99.00. i set the appointment for today and when the technician called to say he was on his way he said justto drive to the hoyse was $99.00 plus tax but the cleaning/maintenance was another $54.00. very disapointed that the full cost amount was not given to me

I missed a call from Tyler at 416p. I called back at 424p. He canceled my service call because I missed his call. Tyler’s voicemail says “Tyler from Sears.” This is also an AI only company so no one can talk to you about the cancellation or reschedule or advise. Horrible customer interaction- so bad I would not even call it customer service. The appointment was scheduled in advance. Then confirmed. No reason to cancel because I missed a call. Especially when I called back 8 minutes later.

They are terrible. Horrible AI. They never showed up. And stupid chatbot is not helpful at all.

Be aware. Sears repair is not what used to be. They are now plain incompetent and clumsy. I suspect they’re going bankrupt and people are bailing out And they are forced to use skillless people.

I am disappointed and unsatisfied with Sears home service. Their lack of information and communication make it difficult to contact them. They canceled my appointment stating they had not received the parts when the technician assured me he knew they were coming to my home. Never again!

I had to pay $149 for them to tell me they couldn't get behind the washer because it was stacked and they would need a second person to move it and it wasn't specified in the call. Nobody ever even asked me. So while the issue was the hose behind the washer it was never looked at or resolved and I still had to pay