27001 US 19 N Suite 8520 Reviews
Showing most recent reviews from verified customers of Sears Home Services
William D
Excellent
Customer service response - Thank you for your positive feedback, William! We're glad to hear you had an excellent experience.
Sears Home Services on November 05, 2024
Gary L
Jarrod was very good and knew what he was doing. In and out in about 30 minutes. My complaint is with Sears and whoever is running the a/c service. If Sears is doing so poorly, sell the division to a company that will not make people wait 3 weeks for an appointment, just because they have a maintainance protection agreement . Stop laying people off. 0 star rating for the people making those decisions.
Customer service response - Thank you for your feedback, Gary. We're glad to hear Jarrod provided efficient service, and we apologize for the inconvenience you've experienced with scheduling.
Sears Home Services on November 03, 2024
Janal L
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 31, 2024
Janel B
Fix is done wonderfully.
Customer service response - Thank you for your review, Janel! We're happy to hear the fix was done wonderfully.
Sears Home Services on October 27, 2024
Lori R
This technician was personable and knowledgeable with my appliance needs. I would recommend him to any one that has an appliance need! He was fantastic!!
Customer service response - Thank you for your kind words, Lori! We're delighted to hear our technician was personable and knowledgeable, and we appreciate your recommendation.
Sears Home Services on October 27, 2024
Amy E
Over the last 6 years that we've owned my Samsung dishwasher, it's has been broken more than it's been working. Since 2021, I've had at least six companies try to fix it. After asking Asurion why they kept closing the claim despite the dishwasher not functioning, they assigned Sears. Johnny was here twice for more than 3 hrs each appt, talking with tech support, showing video, cleaning parts, and installing new parts, before Asurion finally declared that the appliance was not repairable. I can't say anything good about Asurion, which dragged out this repair for 11 weeks. But Sears has an absolute rock star in their technician, Johnny. I wish all service professionals were this thorough and dedicated!
Customer service response - Thank you for sharing your experience, Amy! We're thrilled to hear that Johnny provided thorough and dedicated service, and we appreciate your kind words about our technician.
Sears Home Services on October 22, 2024
Anne-Todd E
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 15, 2024
Marie D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 14, 2024
Pat D
Very knowledgeful
Customer service response - Thank you for your positive feedback, Pat! We're pleased to hear that our team provided knowledgeable service.
Sears Home Services on October 01, 2024
Doug O
Jim was efficient. Identified some issues that the previous tech from Atria did not see or occurred after Atria's last attempt to repair the microwave. It sounds like ir will probably be replaced because he felt the damage was not repairable. Hopefully that is the case and we have a new unit soon.
Customer service response - Thank you for sharing your experience, Doug. We're glad Jim was able to identify the issues with your microwave, and we hope you receive your new unit soon.
Sears Home Services on September 28, 2024
