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27001 US 19 N Suite 8520 Reviews
Read reviews from customers who used our services at 27001 US 19 N Suite 8520
Total reviews
158
Average Rating
4.7/5
I missed a call from Tyler at 416p. I called back at 424p. He canceled my service call because I missed his call. Tyler’s voicemail says “Tyler from Sears.” This is also an AI only company so no one can talk to you about the cancellation or reschedule or advise. Horrible customer interaction- so bad I would not even call it customer service. The appointment was scheduled in advance. Then confirmed. No reason to cancel because I missed a call. Especially when I called back 8 minutes later.
Bridget L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768881199853
They are terrible. Horrible AI. They never showed up. And stupid chatbot is not helpful at all.
Gorkem T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766106702257
Be aware. Sears repair is not what used to be. They are now plain incompetent and clumsy. I suspect they’re going bankrupt and people are bailing out And they are forced to use skillless people.
H. R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751418891922
I am disappointed and unsatisfied with Sears home service. Their lack of information and communication make it difficult to contact them. They canceled my appointment stating they had not received the parts when the technician assured me he knew they were coming to my home. Never again!
Carol C,
Customer service response - We apologize for the trouble you've faced, Carol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454739384
I had to pay $149 for them to tell me they couldn't get behind the washer because it was stacked and they would need a second person to move it and it wasn't specified in the call. Nobody ever even asked me. So while the issue was the hose behind the washer it was never looked at or resolved and I still had to pay
davin D,
Customer service response - We apologize for the trouble you've faced, davin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725277381315
Review Title: Terrible Experience with Sears Home Services I am beyond frustrated with Sears Home Services. I prepaid for a refrigerator repair over five weeks ago, and I still don't have my refrigerator ! This has been an absolute nightmare. Two weeks ago, I reached out for an update and was told my case would be upgraded to urgent. I was assured that someone would get back to me soon. Well, here we are, two weeks later, and still nothing! It feels like I’m just being ignored. Not only do I not have a refrigerator, but they also have my money. It seems like no one at Sears cares about the situation or my inconvenience. I just want my appliance fixed and some communication about what’s going on. If you’re considering using Sears Home Services, I strongly advise against it. Save yourself the hassle and go with a company that values its customers. Repair order number: 000743510612984. I hope someone reads this and takes action, but at this point, I'm not holding my breath.
Frank T,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724031863095
Don't ever use Sears Appliances Repair. Their labor charge is equivalent to buying a new one. Please don't waste your time and money on them.
John L,
Customer service response - Thank you, John, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707365396036
Marcus was the only thorough technician out of all the guys who have come out in the last 4 months. Today was the 10th service call since we first called Sears in June! It has been a fiasco trying to get our dryer repaired. It's running now and I hope this nightmare is over for good. I'll be canceling my contract with Sears Home Warranty as soon as I'm positive the machine is working. I'm finished spending hours on the phone with this incompetent company.
James W,
