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686 Brandon Town Center Mall Reviews
Read reviews from customers who used our services at 686 Brandon Town Center Mall
Total reviews
496
Average Rating
4.2/5
Sears fulfilled my warranty claim. Michael was the service tech who responded. He was very knowledgeable and was able to repair my (older) machine in a timely manner. I would gladly hire Micheal again if the need were to arise!
Vickie L,
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on 1692014400000
My dryer was not heating, Ryan was able to fix my dryer and do an excellent job! It runs great now. Thank you, Ryan.
Patty L,
Customer service response - We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on 1694692800000
Repair service person was very nice but my problem was not fixed. Very disappointed
darleen S,
Customer service response - We apologize for the inconvenience, Darleen. Thank you for your feedback, and please contact us directly so we can address the issue further.
Sears Home Services on 1745535116632
Antonio D,
Customer service response - Thanks for the great rating, Antonio! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1743044700869
Philip W,
Customer service response - Thanks for the great rating, Philip! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1736914650244
The service was high quality, convenient, easy to use, and prompt. However they charged me $237 for a part available from Amazon for 29.99 (exact same SKU). So, there is definitely a price for convenience!
sean D,
Customer service response - Thank you for your feedback, Sean. We're glad to hear you found our service high quality and convenient, but we're sorry about the pricing concern.
Sears Home Services on 1730259449634
All four of the technicians were great. Scheduling the correct tech for the specific fridge was NOT a great experience. Lag time waiting on parts was an issue as well. It was about 2 months from start until today. Customer service through the call center was hard to take. Granted not their fault as they are looking at a screen and can not call local provider to assist fixing the scheduling opportunities.
Susan A,
Customer service response - Thank you for your feedback, Susan. We're glad to hear James worked hard, but we're sorry for the scheduling issues and ongoing fridge problem. Please contact us directly so we can assist you further.
Sears Home Services on 1729133901347
Barbara S,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1723358078191
Technician very nice, but he never asked me to sign the estimate or the finalized bill, or any document authorizing payment from my credit card. I was not shown any electronic "paperwork" and could not verify the work or payment until after he left, to me this is a major problem. He seemed to know immediately what was wrong, but had to go to warehouse to pick up the part, seeing as how dryer is 12 yrs old this was not unexpected. I need to test the dryer to confirm that was the only problem.
Mickey L,
Customer service response - Thank you for bringing this to our attention, and we apologize for any inconvenience regarding the payment process and lack of transparency with documentation. We appreciate your feedback and will strive to improve our communication and processes.
Sears Home Services on 1719382868089
Excellent service tech just wish I hadn't had to wait as many days before he could come as it was my wedding and it messed up plans for making food for reception.
P S,
