686 Brandon Town Center Mall Reviews

Absolutly unsatisfied will never shop here again bought a $4000 mower and a extended warranty. they won't come fix it they won't send me the parts to fix it and when i finally get to someone that will help 2 hours later they tell me there closed and hang up. Will be taking everything back soon and taking my bisuness elsewhere.

The technician arrived within 2 days of my refrigerator failing. He assessed the issue quickly and determined a new compressor and temperature sensors were required. He explained they would have to be ordered. They scheduled me for a follow up appointment a MONTH later. The parts arrived within 4 days. I called back to get someone earlier and they stated they could not get to me before the scheduled appointment. When I questioned the reasonability of going a month without a refrigerator, they looked for an alternate repair facility. The person on the phone said they would have to get a managers approval to authorize the repair and they would have to call me back. They never called and when I called back a day later, they said the soonest they could arrive is the scheduled appointment. My refrigerator is a Kenmore Elite and is less than 3 years old. I have had 4 major repairs performed on it, including this episode. The control board has died twice. The quality of the product and the extremely poor customer service is the basis for my low rating.

My Kenmore Elite refrigerator is less than three years old. 17 days ago it stopped working. It took 5 days to get a repairman out and another 8 days for the part, compressor, to be installed. Plus he added freon. Cost for me $414.00. The next day refrigerator still not working. Repairman came on that day and surprised that previous repairman did not notice this problem, condenser not working, plus the freon had leaked out. I'm now waiting another 12 days for parts and repair. I have been given another cost estimate, $230.00 that I do not plan on paying for. I have not contacted corporate yet, but they will hear from me. So I'm without a refrigerator for 26 days. I now have to replace everything in my refrigerator and meats that were in freezer. That's costly. The first repairman suggested I buy a backup. Why do I need a backup for a 3 year old major appliance? Sears, since you have been a major appliance retailer forever, you really must do better. This is all unacceptable. I have nothing negative to say about either repairmen. They were both very nice. It's not for me to evaluate their work. I'm not the expert.

this is the fourth attempt by sears to fix the noise problem and still not fixed I am totally exasperated

We have used Sears Home Services for the last 15 years for all of our appliance repair needs, however, we will not be using them again EVER, they have lost a lifetime customer! The sales pitch of them guaranteeing their Parts and Labor, as well as, the sales pitch they use saying "the diagnostic fee goes towards the repair bill" is a bunch of lies. If you want an honest repair i strongly suggest you look elsewhere. Simply put...they are not the same company they were...BUYER BEWARE!!!

My refrigerator started freezing over, so I called Sears on 6/13/19 since we have a maintenance agreement with them. Not only was my wait time about 45 minutes every time I called them throughout this ordeal, on this initial call they said their first available appt was over 2 weeks away on 6/22/19! Are you kidding? They said they would put my situation in emergency status (or whatever they call it) and try to get me in earlier. I kept trying to call to move it up, and finally they were able to move it up a whopping 2 days to 6/20. The service tech came out, defrosted the whole thing, said he would need to order parts but what he did should make the thing usable until he came back in almost 2 weeks on 7/2. That appointment was scheduled with an 8am - 12pm window. After waiting around all morning until after noon with no show, I got on their website and chatted with someone (because I didn't want to waste another 45 minutes of my life on hold by trying to call them) who said that apparently the technician had a family emergency and wasn't going to show, but did anyone call me to tell me that? Not at all! And guess what? The next available appointment was, you guessed it, another 2 weeks out! And now my refrigerator was freezing over again so we had to move everything out of it again to our garage fridge. I then spent an hour defrosting the thing with a hair dryer to get it to at least work until he came back and then plugged it back in and waited until the next day to move everything back into it. Finally, this week on 7/15/19 our refrigerator was fixed. I have no problem with the repair work itself, but the whole process of getting it fixed was ridiculously painful and I wouldn't recommend anyone going through that.

I scheduled an appointment with a representative about needing a repair on my washer who I specified to her it being a Speed Queen. I have a huge household and it has not been the most convenient to be washing clothes all the time at a laundry mat. Got the appointment set on that Friday for a repair man to come out Wednesday between 1-5. Great! Wednesday rolled around and 4:40 finally rolls around for me to get a last minute phone call from the repair man that they don’t even work on Speed Queens. Huh?! And I’m just being told this which I waited 6 days for this?! He said yeah the representative didn’t really know. Obviously. Thanks for nothing. I can see why Sears is slowly going out of business.