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686 Brandon Town Center Mall Reviews
Read reviews from customers who used our services at 686 Brandon Town Center Mall
Total reviews
496
Average Rating
4.2/5
Been trying to repair my Magtag dryer since Feb 25. This appliance needs to be replaced for another one verified by this repairman!!!
Jerry I,
Customer service response - We apologize for the ongoing issues with your Maytag dryer, Jerry. We appreciate your feedback and will work to address this situation promptly.
Sears Home Services on 1744243055329
The technician gave me a window of 8 AM to 5 PM, which is too large of a window for a customer. The first time he called at 4:57 PM, so I told him that was too late and rescheduled. Again he gave me a window of 8-5 which is good for him but bad for me. The second time he called at 4:45 PM, but didn't arrive at my house until 5:25 PM. Replacing the part only took 15 minutes. The technician needs to be more prompt, and give a more realistic arrival window time, instead of a blanket 8-hour window. Also, a 40-minute arrival time is inconvenient, especially when it is after 5:00 PM.
Freddy R,
Customer service response - We apologize for the inconvenience with the scheduling window, Freddy. We appreciate your feedback and will work on improving our scheduling process to provide more accurate arrival times.
Sears Home Services on 1738039585044
mario R,
Customer service response - Hi mario, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1722418884182
Lyda B,
Customer service response - Hi Lyda, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1718934009122
Tech was very friendly and efficient. Actually early. Company gets a 2 terrible communication canceled appt. Can't get to a human very easy. Again 4 star for the Tech 2 for the cmajy
Tim D,
Customer service response - Thank these-details for sharing your experience. We apologize for the communication issues and are glad to hear our technician made a positive impact; we are working on improving our customer service.
Sears Home Services on 1717757689496
Unit still experiencing same problem after repair.
Gary W,
Customer service response - We apologize for the inconvenience and appreciate you bringing this to our attention. We're committed to rectifying the issue, so please reach out to us directly.
Sears Home Services on 1717633757967
The technicians are very knowledgeable but customer service all automated lines, can’t speak to anyone. I have been waiting for almost 3 weeks for repair parts ordered for my washer and dryer and they were scheduled for today, got a message at1:20 to call some number to confirm the appointment because they received the parts and when I call any of the 6 numbers I have, the messages are they have not received those parts .
Maria C,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the automated phone lines. We will work to improve our communication process and ensure that it does not happen again in the future.
Sears Home Services on 1706709461226
We were given an ALL DAY time frame 8AM-5PM....Unacceptable We waited all day without ability to leave and do errands. I finally texted late in the day and tech said he was at job # 4 We were job #6 He arrived at 5:50 That process could be better managed. He assessed the issue and said "you need a plumber and I am not a plumber, I said he could "temporarily fix it" which he did. I was not happy
Richard N,
Customer service response - We apologize for the inconvenience caused by the lengthy wait time and the miscommunication regarding the technician's arrival. Thank you for sharing your experience with us, and we appreciate your feedback.
Sears Home Services on 1706710254678
The repair man was friendly. However the issue still remains at times. If it continues I will have to call for another visit which is really inconvient.
Lou D,
Repairman was very polite and professional. I think he could have solved the problem a lot quicker without even taking the back off the refrigerator. I forgot to give him the 20% discount coupon before he ran my credit card. I contacted customer service to see if they would do something about that, but they never called me back.
John R,
