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686 Brandon Town Center Mall Reviews
Read reviews from customers who used our services at 686 Brandon Town Center Mall
Total reviews
496
Average Rating
4.2/5
Lyda B,
Customer service response - Hi Lyda, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1718934009122
Tech was very friendly and efficient. Actually early. Company gets a 2 terrible communication canceled appt. Can't get to a human very easy. Again 4 star for the Tech 2 for the cmajy
Tim D,
Customer service response - Thank these-details for sharing your experience. We apologize for the communication issues and are glad to hear our technician made a positive impact; we are working on improving our customer service.
Sears Home Services on 1717757689496
Unit still experiencing same problem after repair.
Gary W,
Customer service response - We apologize for the inconvenience and appreciate you bringing this to our attention. We're committed to rectifying the issue, so please reach out to us directly.
Sears Home Services on 1717633757967
The technicians are very knowledgeable but customer service all automated lines, can’t speak to anyone. I have been waiting for almost 3 weeks for repair parts ordered for my washer and dryer and they were scheduled for today, got a message at1:20 to call some number to confirm the appointment because they received the parts and when I call any of the 6 numbers I have, the messages are they have not received those parts .
Maria C,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the automated phone lines. We will work to improve our communication process and ensure that it does not happen again in the future.
Sears Home Services on 1706709461226
We were given an ALL DAY time frame 8AM-5PM....Unacceptable We waited all day without ability to leave and do errands. I finally texted late in the day and tech said he was at job # 4 We were job #6 He arrived at 5:50 That process could be better managed. He assessed the issue and said "you need a plumber and I am not a plumber, I said he could "temporarily fix it" which he did. I was not happy
Richard N,
Customer service response - We apologize for the inconvenience caused by the lengthy wait time and the miscommunication regarding the technician's arrival. Thank you for sharing your experience with us, and we appreciate your feedback.
Sears Home Services on 1706710254678
The repair man was friendly. However the issue still remains at times. If it continues I will have to call for another visit which is really inconvient.
Lou D,
Repairman was very polite and professional. I think he could have solved the problem a lot quicker without even taking the back off the refrigerator. I forgot to give him the 20% discount coupon before he ran my credit card. I contacted customer service to see if they would do something about that, but they never called me back.
John R,
It was good they came on the frame time that they said and they did a good job
Daniel L,
Angel P,
This is the third time in the past 9 months that we've had a technician review our issue. In the second year our Kenmore refrigerator started making intermittent annoying noises. At times like a big ticking clock at others like something hitting the blades of a fan. Each time the noise was not happening during the techs visit and they attributed the problem to normal operating noise. The most recent tech replaced a drain tube but said that these noises were not uncommon for this model. All the techs were polite but the problem still exists. I find it hard to believe that these noises are acceptable to Sears under any quality control standard. At this point I am not satisfied with level of quality of the refrigerator.
Mike S,
