686 Brandon Town Center Mall Reviews

This is the second visit for the same issue, the problem has not been fixed. Although though the techs were nice, I would like the issue to be resolved. We'll see how long this takes.

I've been I Sears Master Protection Agreement customer for over 30 years. I traveled during my military service and it made good sense to have protection agreements for the rental houses I accumulated over the years. Service over the last 10 years has plummeted. Not do to lack of care at the grassroots level but via poor communication, lack of follow-up, and apparently poor decision making at the higher level. Example" 1) My tenants garbage disposal quit working over Thanksgiving - kitchen sink clogged with out of town company - Sears tells me the soonest they can have a technician there is 10 days. I called a plumber who came out immediately. Sears said there was a process to reimburse me. Agent said a manager would contact me - CRICKETS! 2) Not notified that agreement was due to expire on another property. Sears told me they were at fault and should have contacted me - had a MPA on this property since 1998. Again, told a senior manager would contact me. More crickets. 3) HVAC system in Tampa FL house quit working. Advised Sears that my tenant had a health issue and required working A/C. This is the reason I bought the MPA - a contract agreement w/ Sears to keep the appliance in working order. Took over a month before a repair was performed because "Parts weren't available."Tech kept auto scheduling a new repair appt when parts weren't there. I would have to call and go through the foreign phone gauntlet to tell them no parts had arrived yet. My tenant was MOST unhappy in Tampa July/August heat and humidity. So what good did my master protection agreements do? To be completely fair, there have been times in the past when Sears performed superbly. Unfortunately, it appears lack of communication and common sense decision making ability have rendered those times history. There isn't much time left - the great Sears name could become history.

You are unable to talk to a live person if a problem arises.

He was here for a very short time Did not even see him use his tool bag he must use his psychic ability. The fastest tech that has ever been to my house and still the squeaky noise is there on a full load.

Technician was knowledgeable and courteous. However in three occasions I received confirmations through the system for appointments between 8:00am thru 12:00pm and he never showed up for these appointments. Only a reschedule message at 5:00pm every time with a new date not even asking if I would be available. He finally showed up on the fourth appointment.

Technician was inexperienced.

all i can say is 139 dollars seems fair to switch the terminal cables which i had on wrong and replace fuse which i supplied but i paid over 200? seems excessive

I understand the technician had been out servicing since 8am and he didn't make to me until after 530pm but I feel he didn't do a good job of cleaning out the lint shoots.