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686 Brandon Town Center Mall Reviews
Read reviews from customers who used our services at 686 Brandon Town Center Mall
Total reviews
496
Average Rating
4.2/5
Technician was knowledgeable and courteous. However in three occasions I received confirmations through the system for appointments between 8:00am thru 12:00pm and he never showed up for these appointments. Only a reschedule message at 5:00pm every time with a new date not even asking if I would be available. He finally showed up on the fourth appointment.
Ariel R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412531587
Technician was inexperienced.
George P,
Customer service response - Thank you for your positive feedback; we're thrilled to hear Anatoli provided great service and represented our team so well. We look forward to assisting you with any future appliance repair needs.
Sears Home Services on 1720150627603
all i can say is 139 dollars seems fair to switch the terminal cables which i had on wrong and replace fuse which i supplied but i paid over 200? seems excessive
John M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149915151
I understand the technician had been out servicing since 8am and he didn't make to me until after 530pm but I feel he didn't do a good job of cleaning out the lint shoots.
syreeta J,
Customer service response - Thank you for taking the time to bring this to our attention, syreeta. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719548551716
Technician was efficient and fast but price for labor was outrageous. It was $300 for 15 minutes of work to diagnose and replace a $45 part. Pushed the Sears home warranty to save money but we declined. We think that labor was so high to push people to take the home warranty. Wouldn’t have used them if we knew labor would be so expensive.
Karen D,
Customer service response - Thank you for taking the time to bring this to our attention, Karen. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719548589714
Oscar was excellent and gets 5 stars for him alone. However the inability to speak with a human about appointments was upsetting. He ordered a number of parts 5/14/24. The parts started arriving but there was no way to confirm the part number from the order sheet with the completely different numbers on the parts. Within two weeks we believed we had all parts ordered, but could not schedule a reasonable date for installation.. Also since the only appointments available were on Tuesdays we had to wait 6 weeks from first visit til Oscar installed the parts on 6/25. Our time and availability should have been taken into consideration and not just your rigid schedule.
Stephen J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474427950
Technician did not pass by at all; I missed his call maybe but didn’t leave voicemail; Had to call warranty company to find out that he wasn’t going to come bc there were no parts? System is not on the same page or in realtime since I’m now getting a rate your technician even though he didn’t show??? It’s just confusing.
Tanya C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638920478
64NICKIC,
Technician insisted that "repair" was not needed; then charged about $150 for telling me that I need to use a different setting to avoid the multitude of lint that glomms on to my solid colored dark clothes after every wash. Sears has a "code" the technicians are to use for such "customer instruction". I clarified that I had read the manual many times, ALWAYS chose the extra rinse button, and was not using more soap than recommended. Will try again this weekend -- using the setting the technician recommended. If my darks still require a second (time consuming) wash to remove the lint, I'll be calling back to insist that repairs apparently ARE needed, and at no additional charge.
Becky F,
I am disappointed in the way Sears Repair Service handles repair calls. I have made two repairs calls in the last two months and each call took 2 weeks + to get the repair done. When you call to schedule an appointment, and then you are given one which is 2-3 weeks later. So if you have an appliance that is an essential appliance to the function of your household you're out of luck as far as getting it repaired within days. I just think Sears has a very poor repair service department when it comes to timely repairs.
Dan G,
