686 Brandon Town Center Mall Reviews

(Translated by Google) The mechanic who came and installed the parts was excellent, very professional, and I hope the appliance works without problems. As for the warranty, I absolutely do not recommend it. Last year, my water heater broke down, and they kept me waiting a month for a new unit because they refused to pay the price quoted by the repair shop they have contracted for these types of repairs. They didn't care that my 83-year-old mother, who lives with me, had a broken arm and was immobilized at home, and they didn't respond to my numerous calls for help. Now my washing machine has broken down, and they sent a technician who, perhaps because he doesn't speak fluent English, ordered about 12 parts to repair the machine, which arrived little by little. No one called me to give me explanations, and when I called, they only gave me excuses. I explained that I'd been without my washing machine for almost a month and asked why they wouldn't give me at least half the price so I could buy one, but they refused. I asked to speak to a supervisor, but they never answered. I explained that I was going to have oral surgery and needed the washing machine, but I still didn't get any response or solution to my problem. Finally, they came today and fixed the machine, but it's been a nightmare. When you call, the system isn't updated and they disconnect you. Plus, the wait times to speak to a representative are incredibly long, and sometimes they transfer you from one department to another. It's awful. I understand that if a machine can be repaired, it should be fixed, but repairing a machine that requires so many parts and takes so long, at the cost of having a customer wait two months for such a necessary service, is unacceptable. I've never seen anything like it before, and I've had similar experiences with other companies. I hope you'll consider my experience before purchasing their service. (Original) El mecanico que vino y puso las piezas fue exelente, muy profecional y espero que el equipo funcione sin problemas. En cuanto a la garantia no la recomiendo 3n lo absoluto. El an̈o pasado se me dan̈o el calentador d3 agua y me tuvieron 1 mes esperando un equipo nuevo porque no quisieron pagar el precio que les dio el taller que tienen contratado para este tipo de arreglos. No les importo que mi madre envejecida de 83 an̈os que vive conmigo estaba con un brazo fracturado e immovilizado en casa y no me dieron ninguna respuesta a mis tantas llamadas por ayuda. Ahora se me rompio la lavadora y me mandaron un tecnico, que no se si es porque no hablo un ingles fluido, me pidio alrededor de 12 piezas para reparar la lavadora las cuales fueron llegando poco a poco. Nadie me llamaba para darme explicaciones y cuando yo llamaba solo eran excusas. Les explique que ya llevaba casi un mes sin lavadora que porque no me daban al menos la mitad del precio de la lavadora para comprarme una y tampoco accedieron. Pedi hablar con un supervisor y nunca me contestaron, les explique que seria sometida a una cirugia oral y que necesitaba la lavadora y tampoco obtuve ninguna respuesta ni solucion a mi problema. Finalmente hoy vinieron y me arreglaron el equipo pero a sido una pesadilla. Cuando llamas el sistema no esta actualizado te quita la llamada ademas para hablar con un representante los tiempos de espera son larguisimos y a veces te transfieren de un departamento a otro, es horrible. Entiendo que si un equipo tiene arreglo se debe arreglar pero arreglar un equipo teniendo que poner tantas piezas que demoran tanto tiempo al costo de tener un cliente esperando 2 meses por un servicio tan necesario. Nunca lo habia visto antes y ya en otra ocasion he tenido otras compañias con este servicio. Espero piensen en mi experiencia antes de comprar el servicio.

Technician was good, but sears gives high prices to repair..They don't care to fix..They just want to hit you for the 150.00 service charge and then you still.have to go buy a new machine cause the price they give is the same as a new machine..So that's there Lil scam..They just make there money on service calls and come tell you the parts are expensive or on back order..

My home warranty company made an appointment with sears to send a technician out to check my AC, My appointment was between 8 am and 5pm, I first received a message stating that the technician would be arriving around 11:04 am then I changed to 1:00, third message stated 5:34 pm. About 5 I received a message stating that the appointment was rescheduled for the next day between 8-5 again, I got a call from the technician and he said that they re-scheduled the appointment and he could not do anything if the appointment was changed. I lost the hold day waiting for this technician, and be advised that I read that if no one was here for the technician we would be charged anyway for him coming out. I contacted Sears and asked if they could give me a specific time tomorrow when the technician would be here and they told me that the work order was closed the work was completed, I tried explaining that the technician never came to my house, I was told to speak to my home warranty company. I also received the invoice from sears of how much they are charging for the work they did. I called my home warranty company and asked them to send a different company. I guess you cannot trust Sears.

Transformers- Sears Subcontractor installed broken window took months whet order. Always now that everything is being installed by the company Already needing new screens bugs able to enter. Assembly line service callbacks are awful to deal with

First off, to be fair their prices are reasonable. Now the bad news. Time is money and this place shows total disrespect for the customer. I do not care what the policy is;You never interrupt a customer for phone calls, or for that matter take phone calls period. You would think with the relatively low pay these workers receive[guessing 10 bucks an hr], a company like Sears would be properly staffed. Have a couple workers off the floor taking phone calls. I know Sears is not alone in this process and no coincidence the internet is sparkling and stores are going out of business. I feel so disrespected and I do complain . I am told this is the policy! UNBELIEVABLE. I am mid age and I remember when the person physically in the store was the one that counted over maybe a 3 percent chance that the person calling is even going to come in. Stupid business. Hopefully someone has common sense and does the right thing. I wont hold my breathe. Bottomline, This is just unprofessional for a company like Sears to treat customers in such a shabby way.

***Needless to say, I will not be using Sears Home Services again! I've also opened a case with the Better Business Bureau. Nobody should have to deal with this type of below average service/maintenance and over charging practices.*** Continue reading for details... Technician came out to repair exterior central AC unit for will not cool. Repair took less than 30 minutes. I didn't hover/over the shoulder watch the technician, but did notice he pulled a capacitor out of what appeared to be a new box. Everything checked good....without a load on the AC system. The technician left, but informed it would take awhile for my home to cool. So, I left to run errands and upon return to my home several hours later...it was 90 degrees inside the home. I tried contacting Sears, but was closed and went straight to voice mail. Then I had to call another company to re-troubleshoot my AC system...In other words more $$$. The after hours technician noticed the problem right away. Sears installed a used, inoperable capacitor which was rusted w/metal distorted case. Without knowing one could draw the conclusion this is a Sears common practice to acquire additional follow-on service calls. When I contacted sears the following day for the 90 day service warranty on parts and labor performed it took them until the end of the day to come out to replace the faulty capacitor. When I received the second itemized work performed receipt for records I noticed a $25 dollar difference for the same capacitor b/n the service calls. By this time my account was charged $327.00 for the first visit. At no time was I contacted by Sears to discuss my case on the first technicians' below average work resulting in after hour costs for the same service twice. After 30+ minutes & several transfers I finally got in contact with a "Operator/Human" ( not a machine) to discuss the above issue above. I was informed the max credit that could be given was $65.00 ...hell, almost half of that was for the double charged capacitor by the first Sears Service technician. So, I took the minuscule credit for the part basically and opened a BBB case.

Horrible so far. Nothing gets fixed if its a GE Washer/Dryer. 4 Visits on the Washer, still not solved. 5 on the Dryer, still waiting. Try not to get an evening appointment. They may not get to your home until after 8pm. While diligent on Sears' behalf and desperado on mine, who wants a service repair person at their home at 10pm. Hire more technicians who are knowledgeable in the products.

I wish that I could have provided 0 stars because Sears provides the WORST customer service. I had a tech come out to my house to provide an estimate to repair my refrigerator. He looked at it for less than 20 seconds & told me that there was a leak. He refused to provide me the estimate for repairs after I made 3 separate request. He would respond" it cost too much" or "would take too long." He had the audacity to put a fake code in the system to print a receipt. When I asked about the code he said " I just had to put something in the system to complete the service order". A second company came & provided a quote and it was actually a leak. The difference between Sears and the other company is the 2nd tech actually provided me the estimate and allowed me to make an informed decision on whether or not to make the repair. My issue with the Sears tech is do your job & give me what I am paying you for which was to provide the estimate. I despise Sears & vow that I will never buy anything else from them. Their techs are lazy and their customer service is horrible.

Terrible. They have had my lawn mower for e weeks. I received a call a week ago saying it was ready. Went to pick it up and was told its not ready. Called today and nobody can tell me where my mower is. Ridiculous will never buy from Sears again.

A bad experience! The first person I talked to for scheduling an appointment interrogated me like I was lying about my AC unit. He then gave me an appointment for the same day from 1 PM to 7 PM. Later I received a call saying it was the next day at the same time. So, the next day I call to verify the appointment and the message said from 6 PM to PM. Then I spoke to a live vice and while she didn't call me a liar she indicated that I was not given those times. It went on and on. But the service man was excellent. I guess at the end of the day that is all that matters.