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801 N Congress Ave Reviews
Read reviews from customers who used our services at 801 N Congress Ave
Total reviews
366
Average Rating
4.7/5
ice maker repair
very good and complete . very professional and friendly would recommend again
Richard G,
Lake Worth, FLCustomer service response - Richard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029839621
bad for customer service and the way he treated my appliance
I had a very unpleasant experience with Mr. Fiallo. this past Thursday october 19th, 2023. He came to my house and worked on my GE Fridge that was already diagnosed and parts ordered by another SEARS Service on October 11th, 2023. Fiallo was supposed to follow up and replaced the parts; however, instead of replacing them, he left my Fridge even worse and all original parts broken and isolated from the system. He troubleshoot and told me that he will replace the compressor, Drier Assy., and valve. He cut the cooper lines and removed the original valves and compressor, but couple hours later he came to me and said that my fridge issue is not the compressor, it was not diagnosed right. He pick his tools and left everything apart. According to the first service tech that diagnosed it, he stated that Fiallo was supposed to installed my original compressor and everything he removed back into my fridge. but he left and left my fridge in a worse condition. If the problem wasn't the compressor, I don't understand why he didn't installed everything back. He wanted me to sign for the bad service he did and his bad attitude didn't help either. I refused to signed. I need my Fridge parts removed by him back in the fridge if that was not the problem.
Mauricio M,
Wellington, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278547218
$100.00+ for nothing.
Repair costs more than a new fridge. 🤬🤬🤬 Charge for your ride out is totally unfair!!!!!
Suzanne S,
Palm Springs, FLCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695763231531
such a dissapointment
you guys charge 3x the on line price for parts and insane fee for labor. Such a rip off!
Jon B,
Lake Worth, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692309105356
Very Bad Technician
First appointment, he came at 5:00pm and guessing the problem cause by the main board, I waited for 10 days for him to come back and fix it. After 10 days, another technician came at 8:00pm and said the main board is good, the problem is compressor. Then he promised to come back on next 5 days with the part. Then today , Aug 15th, the first technician come and said he had the part with him, But after he calls someone the He said he doesn't have part with him, he had to order it . This is playing game at here. Worst experience ever seen. I took my day off 3 times to wait for their late coming and do nothing for the job. Other than that, this morning when the first technician come , he is in his car for an hour on phone. Do you wanna hire someone to do these for you ? Please very careful for these kind of scams.
Chun T,
Greenacres, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692135459804
Refrigerator repair
Do not deal with this company. Impossible to reach by phone. When you finally get through on the phone the service is less than poor. They serviced my Samsung refrigerator which was working, and now the refrigerator is completely non-functional. Use these people at your own risk.
Allan G,
Boynton Beach, FLCustomer service response - Allan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096617991