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5900 Glades Rd Reviews
Read reviews from customers who used our services at 5900 Glades Rd
Total reviews
296
Average Rating
4.8/5
good services!
appeared well knowledge about the job needed. explain what the problem was and repaired washer.
Al B,
Boca Raton, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1729893527844
Repair ???
Nobody came to make a repair - this is a scandal to apply for an opinion. This is a lack of shuttle to the client. We lost time to wait.
Marian L,
Delray Beach, FLCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725574426905
Refrigerator Repair
Pretty did a great job. He explained problem and was very courteous. He kept the work area as protected as possible
Andrea Q,
Delray Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722385669179
Kenmore Elite French Door refrigerator repair
Repairman was very sarcastic and not very helpful. Also, he did not fix the problem, and he could not answer my questions. Perhaps that's because it was - as HE TOLD ME - (1) his first day working for Sears; (2) his first day as an appliance repairman; (3) he had NO TRAINING in appliance repair by Sears or any other company; and (4) his only experience in appliance repair was "life experience." I told him the repairman who had come on 12/13/23 to diagnose the problem and order the necessary parts had also agreed to perform my annual maintenance check on my fridge. He knew nothing about it and refused to do so. He then told me the metal side rails that had been ordered did not fit, so he put the old, RUSTY side rails back in and then wanted to take the new ones with him when he left! I insisted on keeping them until the correct side rails were ordered and delivered to me - which he refused to do because he said "Sears doesn't cover rust." I pointed out that the rust had occurred because the seal on the freezer was bad/worn, which was why the original repairman on 12/13 had ordered the parts to begin with (AND told me the cost was covered under my Master Protection Agreement)! The icing on the cake, so to speak, is the fact that since his "repair" on 12/21/23, I have had a new issue of water forming on the top of the door on my freezer drawer - we wipe it off, but it is there again the next day. So not only did Fiallo NOT fix the problem, but to add insult to injury, he tried to sell me another appliance service contract!!
Samuel B,
Boca Raton, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703889006048
HE DID NOTHING
This technician is the third technician that can to fix our freezer. He did nothing and our freezer and now our freezer and refrigerator are NOT WORKING!!! I thought technicians were supposed to know how to repair things. We need to have our refrigerator working.
Barry A,
Boca Raton, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693266116060
Complete Repair?
Mechanical portion of repair completed. However clogged vent was not cleared. I was told by repair man he does not do that. My question---How is the repair completed if the vent is clogged and the dryer does not work properly--Therefore repair incomplete....????
Barb R,
Boca Raton, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491092513