451 E Altamonte Dr Ste 401 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair finally done
Dennis was the first technician to deal with our washing machine repair and discovered that parts were needed. The parts took over a month to arrive and not at the same time. We had other technicians as well before Dennis came when all parts arrived. The constant feedback from Sears via text or bot chats was frustrating as it never offered the crucial information about when parts or technician would arrive even though the emails and text said this information would be provided. No human was available to talk with unless one clicked through multiple steps and then it was a polite call center employee who read from a script only tangentially related to the needed information. I would rate the repair system as a 1, but when all the parts arrived and Dennis came with a helper, the repair was completed quickly, and Dennis gave quite helpful information for operation and maintenance going forward. Thanks, Dennis!
Kenna T, Maitland, FL
Refrigerator repair
Professional and solved the problem after several attempts by others
Rodney C, Longwood, FL
Very good
John was professional, fixed the problem fast, gave some advise.
Lina F, Casselberry, FL
all good
ricardo was excellent on time and very pleasant and nice
Susan K, Maitland, FL
Ivan the Great
Ivan knows his stuff … quickly identified and fixed the problem with my dryer … thanks Ivan!
Jerry, Longwood, FL
Very friendly and helpful
Did a great job at explaining
Sandra M, Apopka, FL
Washing Machine Repair
Our machine (potentially manufactured late last century) stopped working on Monday night. By Tuesday afternoon, Dennis diagnosed a broken part, ordered it, and fixed everything before noon on Wednesday. Absolutely outstanding service from beginning to end! 5 stars is too low.
Robert R, Casselberry, FL
Refrigerator repair
John was professonal,curtious and efficient. Quickly identified the problem and fixed it.
Kim K, Orlando, FL
Excellent
Professional and efficient giving information I needed to make decisions. Enjoyed the experience.
Dannie O, Longwood, FL
Thank you Victor!
Victor was pleasant, timely and fixed the microwave in a very short time! I was delighted!!
Luann S, Apopka, FL
